Frequently billing questions
Find out everything you need to know about using residential proxies with Smartproxy
Can't find an answer? Contact our 24/7 support team [email protected]
How does the monthly subscription model and auto-payments work?
Monthly subscription
When purchasing Smartproxy plan you create an auto-renewal monthly subscription. Payments are made on a monthly basis at the beginning of every billing cycle. The billing cycle begins at the date of the first payment.
Your plan will be active for a full calendar month. For example, if you purchase the Regular plan on November 1st, your account will be active until December 1st. You will also be charged for the next month on the same day of the next month.
Auto-payments
Auto-payments allows you to easily maintain your subscription. By creating an account and purchasing a auto-renewal monthly based plan you authorize Smartproxy to automatically charge the current monthly subscription fee for the subscription services (including applicable taxes). This automatic charge to your credit card will be made without any additional action by you.
To alert you about automatically renewed subscription we will be send you an email notification shortly before new billing cycle begins.
Auto-renewal
As each of our plans create a auto-renewal monthly subscription, you are 100% responsible to opt-out of the the monthly subscription before next billing cycle happens.
You may opt-out of the auto-renewal service at any time by logging into your Smartproxy account and following the instructions there.
You’re 100% safe with our 3-day money-back guarantee
We offer a 3-day money back option for accounts in accordance to our terms of refund policy.
All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net
Not using Smartproxy yet? Get your account here
FYI:
1. Want to find out how to start using Smartproxy? Go here
2. Curious where you can use proxies? Find out here
3. Interested what pricing plans are available? Click here
What proxies pricing plans is Smartproxy offering?
Pricing model is based on recurring auto-renewal monthly payments (+VAT) . Choose from 8 pricing plans.
All our plans have limited usage (For example, the Regular plan has a 50GB limit). You can add more credits (GB) to your current period if you used all your traffic.
Not sure which plan fits your needs?
We are here for you! Start chat!
For custom plan options contact [email protected].
FYI:
1. Want to know how you can start using Smartproxy? Check here
2. Curious where can you use proxies? Find out here
3. Not sure how it works? Find more info here
What payment methods do you accept?
We accept payments with Credit Cards, PayPal, and BTC.
Regarding BTC payments start chat or email us at [email protected] .
All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net
Not using Smartproxy yet? Get your account here
FYI:
1. Want to know how can you start using Smartproxy? Check here
2. Not sure how Smartproxy pricing model works? Read here
3. Want to know more about refund? Read here
Can I upgrade or downgrade my subscription plan?
Yes, you can change your plan at any time in the dashboard.
As you upgrade/downgrade:
If you had a discount, it applies only for a plan that is purchased for the first time. Lets say you have a starter plan with 20% discount for your first month and your subscription is active till 04 10. If you upgrade during your first subscription month to a new plan- discount will apply to new plan too. In case you will downgrade your plan discount will not be applied.
The refund policy is only valid for the first order. After you upgrade/downgrade your plan 3-day money back option will not be valid anymore. Find more info about refund policy: here
What will happen with my unused GB after upgrade/downgrade?
Let’s chat!
If you need assistance or have questions just ask us or email sales team directly [email protected].
Not using Smartproxy yet? Get your account here
FYI:
1. Want to understand what ‘monthly commitment’ means? Find out here
2. Need better understanding how can you cancel subscription? All info here
3. What payment methods do we accept? Read more here
How can I update my payment details?
If you want to update your payment method or payment details follow these steps:
- Log in to the dashboard
- On the left menu choose ‘Billing‘ tab
- Click on ‘Update Payment Method’
If you want to switch your payment method to BTC, please contact [email protected] or simply start a chat.
FYI:
1. What payment methods are accepted? Check here
2. How does the Smartproxy billing cycle work? Find out here
3. How to upgrade or downgrade your subscription plan? Find more info here
How can I add a coupon code?
Discounts can be used purchasing only for the first time. In case you have a discount coupon code and want to use it you need to:
1. Register to the dashboard.
2. Go to ‘billing’ tab on the left
3. Choose the plan
4. When purchasing choose the option ‘add coupon’ and proceed.
Curious what you can see in the dashboard? Check here
FYI:
1. Want to understand what ‘monthly commitment’ means? Find out here
2. Curious if Smartproxy is secure? Read more here
I made a payment but my account was not activated, what should I do?
You’re in a safe place!
Please send an email to [email protected] or start a chat and we’ll assist as soon as possible.
FYI:
1. Want to know how you can change your plan? Check here
2. Not sure how monthly subscription works? Find more here
Do you offer a free trial?
Trial memberships are not available due to abuses.
You’re 100% safe with our 3-day money-back guarantee
We offer a 3-day money back option for accounts in accordance to our terms of refund policy.
Not using Smartproxy yet? Get your account here
FYI:
1. Interested what pricing plans are available? Check here
2. Not sure how does our platform work? Read more here
3. Thinking about unlimited bandwidth? Click here
How can I cancel my subscription?
Can we try to make it right?
Let’s chat! or email us at [email protected] to let us know how we can assist.
Each of our plans creates a monthly subscription . You are 100% responsible for canceling your monthly subscription on time, before the next billing cycle.
To cancel your subscription:
- Log into your dashboard account.
- Navigate to your ‘Profile’ by clicking on the icon on the top right corner.
- In the ‘Subscription tab’ section click on ‘Cancel Subscription’.
- Once you click on ‘Cancel Subscription’, you’ll see a pop-up of confirmation.
- After canceling your current subscription, your monthly payments will be suspended. You will get a notification in your email. Note: Canceling your subscription will not delete your dashboard account.
Nevertheless, the time you’ve already paid for is yours to keep– you can continue using our proxy network until the last day of your billing cycle. If you’ll want to start using proxies again after the initial cancelation, you’ll need to once again purchase a plan which you can find at the billing tab on the left.
If you do face some sort of issues or need more information please contact your dedicated sales rep or email us [email protected] . We would highly appreciate your feedback so that we could improve.
Not using Smartproxy yet? Get your account here
FYI
1. How does the Smartproxy billing cycle work? Check here
2. What do you do once you use all your traffic? Find out here
3. Interested what pricing plans are available? Read more here
Can I get a refund?
If you are not entirely satisfied with your purchase, you may receive a refund only if you meet our conditions. NOTE: BTC payments are non-refundable.
Refund conditions are:
- Also, please bear in mind that even if you meet the conditions established above, you will be refunded only once and only for your first order. That means that if during the 3 day refund period you have upgraded/downgraded your plan, you will be refunded only for the initial amount that you had paid.
- Please note, that as each of our plans creates a monthly subscription, you are 100% responsible to cancel the monthly subscription before the next billing cycle happens.
- All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net
If your refund is approved, we will initiate a refund to your credit card (or original method of payment if possible) it should not take more than 5 business days.
FYI:
1. Want to understand what ‘monthly commitment’ means? Find out here
2. Need a trial? Read more here
3. Thinking about unlimited traffic? Read more here
Monthly subscription
When purchasing Smartproxy plan you create an auto-renewal monthly subscription. Payments are made on a monthly basis at the beginning of every billing cycle. The billing cycle begins at the date of the first payment.
Your plan will be active for a full calendar month. For example, if you purchase the Regular plan on November 1st, your account will be active until December 1st. You will also be charged for the next month on the same day of the next month.
Auto-payments
Auto-payments allows you to easily maintain your subscription. By creating an account and purchasing a auto-renewal monthly based plan you authorize Smartproxy to automatically charge the current monthly subscription fee for the subscription services (including applicable taxes). This automatic charge to your credit card will be made without any additional action by you.
To alert you about automatically renewed subscription we will be send you an email notification shortly before new billing cycle begins.
Auto-renewal
As each of our plans create a auto-renewal monthly subscription, you are 100% responsible to opt-out of the the monthly subscription before next billing cycle happens.
You may opt-out of the auto-renewal service at any time by logging into your Smartproxy account and following the instructions there.
You’re 100% safe with our 3-day money-back guarantee
We offer a 3-day money back option for accounts in accordance to our terms of refund policy.
All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net
Not using Smartproxy yet? Get your account here
FYI:
1. Want to find out how to start using Smartproxy? Go here
2. Curious where you can use proxies? Find out here
3. Interested what pricing plans are available? Click here
Pricing model is based on recurring auto-renewal monthly payments (+VAT) . Choose from 8 pricing plans.
All our plans have limited usage (For example, the Regular plan has a 50GB limit). You can add more credits (GB) to your current period if you used all your traffic.
Not sure which plan fits your needs?
We are here for you! Start chat!
For custom plan options contact [email protected].
FYI:
1. Want to know how you can start using Smartproxy? Check here
2. Curious where can you use proxies? Find out here
3. Not sure how it works? Find more info here
We accept payments with Credit Cards, PayPal, and BTC.
Regarding BTC payments start chat or email us at [email protected] .
All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net
Not using Smartproxy yet? Get your account here
FYI:
1. Want to know how can you start using Smartproxy? Check here
2. Not sure how Smartproxy pricing model works? Read here
3. Want to know more about refund? Read here
Yes, you can change your plan at any time in the dashboard.
As you upgrade/downgrade:
If you had a discount, it applies only for a plan that is purchased for the first time. Lets say you have a starter plan with 20% discount for your first month and your subscription is active till 04 10. If you upgrade during your first subscription month to a new plan- discount will apply to new plan too. In case you will downgrade your plan discount will not be applied.
The refund policy is only valid for the first order. After you upgrade/downgrade your plan 3-day money back option will not be valid anymore. Find more info about refund policy: here
What will happen with my unused GB after upgrade/downgrade?
Let’s chat!
If you need assistance or have questions just ask us or email sales team directly [email protected].
Not using Smartproxy yet? Get your account here
FYI:
1. Want to understand what ‘monthly commitment’ means? Find out here
2. Need better understanding how can you cancel subscription? All info here
3. What payment methods do we accept? Read more here
If you want to update your payment method or payment details follow these steps:
- Log in to the dashboard
- On the left menu choose ‘Billing‘ tab
- Click on ‘Update Payment Method’
If you want to switch your payment method to BTC, please contact [email protected] or simply start a chat.
FYI:
1. What payment methods are accepted? Check here
2. How does the Smartproxy billing cycle work? Find out here
3. How to upgrade or downgrade your subscription plan? Find more info here
Discounts can be used purchasing only for the first time. In case you have a discount coupon code and want to use it you need to:
1. Register to the dashboard.
2. Go to ‘billing’ tab on the left
3. Choose the plan
4. When purchasing choose the option ‘add coupon’ and proceed.
Curious what you can see in the dashboard? Check here
FYI:
1. Want to understand what ‘monthly commitment’ means? Find out here
2. Curious if Smartproxy is secure? Read more here
You’re in a safe place!
Please send an email to [email protected] or start a chat and we’ll assist as soon as possible.
FYI:
1. Want to know how you can change your plan? Check here
2. Not sure how monthly subscription works? Find more here
Trial memberships are not available due to abuses.
You’re 100% safe with our 3-day money-back guarantee
We offer a 3-day money back option for accounts in accordance to our terms of refund policy.
Not using Smartproxy yet? Get your account here
FYI:
1. Interested what pricing plans are available? Check here
2. Not sure how does our platform work? Read more here
3. Thinking about unlimited bandwidth? Click here
Can we try to make it right?
Let’s chat! or email us at [email protected] to let us know how we can assist.
Each of our plans creates a monthly subscription . You are 100% responsible for canceling your monthly subscription on time, before the next billing cycle.
To cancel your subscription:
- Log into your dashboard account.
- Navigate to your ‘Profile’ by clicking on the icon on the top right corner.
- In the ‘Subscription tab’ section click on ‘Cancel Subscription’.
- Once you click on ‘Cancel Subscription’, you’ll see a pop-up of confirmation.
- After canceling your current subscription, your monthly payments will be suspended. You will get a notification in your email. Note: Canceling your subscription will not delete your dashboard account.
Nevertheless, the time you’ve already paid for is yours to keep– you can continue using our proxy network until the last day of your billing cycle. If you’ll want to start using proxies again after the initial cancelation, you’ll need to once again purchase a plan which you can find at the billing tab on the left.
If you do face some sort of issues or need more information please contact your dedicated sales rep or email us [email protected] . We would highly appreciate your feedback so that we could improve.
Not using Smartproxy yet? Get your account here
FYI
1. How does the Smartproxy billing cycle work? Check here
2. What do you do once you use all your traffic? Find out here
3. Interested what pricing plans are available? Read more here
If you are not entirely satisfied with your purchase, you may receive a refund only if you meet our conditions. NOTE: BTC payments are non-refundable.
Refund conditions are:
- Also, please bear in mind that even if you meet the conditions established above, you will be refunded only once and only for your first order. That means that if during the 3 day refund period you have upgraded/downgraded your plan, you will be refunded only for the initial amount that you had paid.
- Please note, that as each of our plans creates a monthly subscription, you are 100% responsible to cancel the monthly subscription before the next billing cycle happens.
- All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net
If your refund is approved, we will initiate a refund to your credit card (or original method of payment if possible) it should not take more than 5 business days.
FYI:
1. Want to understand what ‘monthly commitment’ means? Find out here
2. Need a trial? Read more here
3. Thinking about unlimited traffic? Read more here