Frequent billing questions

How does the monthly subscription model and auto-payments work?

Monthly subscription

When purchasing Smartproxy plan you create an auto-renewal monthly subscription. Payments are made on a monthly basis at the beginning of every billing cycle. The billing cycle begins at the date of the first payment.

Your plan will be active for a full calendar month. For example, if you purchase the Regular plan on November 1st, your account will be active until December 1st. You will also be charged for the next month on the same day of the next month.

Auto-payments

Auto-payments allows you to easily maintain your subscription. By creating an account and purchasing a auto-renewal monthly based plan you authorize Smartproxy to automatically charge the current monthly subscription fee for the subscription services (including applicable taxes). This automatic charge to your credit card will be made without any additional action by you.

To alert you about automatically renewed subscription we will be send you an email notification shortly before new billing cycle begins.

Auto-renewal

As each of our plans create a auto-renewal monthly subscription, you are 100% responsible to opt-out of the the monthly subscription before next billing cycle happens.

You may opt-out of the auto-renewal service at any time by logging into your Smartproxy account and following the instructions there.

You’re 100% safe with our 3-day money-back guarantee

We offer a 3-day money back option for accounts in accordance to our terms of refund policy.

All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net

Not using Smartproxy yet? Get your account here

What Residential Proxies Pricing Plans Is Smartproxy Offering?

Pricing model is based on recurring auto-renewal monthly payments (+VAT). Choose from 7 pricing plans.

All our plans have limited usage (For example, the Regular plan has a 50GB limit). You can add more credits (GB) to your current period if you used all your traffic.

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Not sure which plan fits your needs?

We are here for you! Start chat!

For custom plan options contact [email protected].

What Datacenter Proxies Pricing Plans Is Smartproxy Offering?

Pricing model is based on recurring auto-renewal monthly payments (+VAT). Choose from 4 pricing plans.

All our plans have limited usage (For example, the Clever plan has a 100GB limit). You can add more credits (GB) at any time.

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Not sure which plan fits your needs?

We are here for you! Start chat!

For custom plan options contact [email protected].

Can I Change (upgrade/downgrade/renew) My Subscription Plan?

Yes, you can change your plan at any time in the dashboard.

Plan changes:

Upgrade – buying a bigger plan while having an active subscription.
(e.g. you have an active Micro plan and buy the Starter plan).

Renew – buying the same plan again while having an active subscription.
(e.g. you have an active Starter plan and buy the Starter plan again)

Downgrade – buying a smaller plan while having an active subscription.
(e.g. you have an active Starter plan and buy the Micro plan)

What happens when you change your plan:

Upgrade – you buy a bigger plan while having an active subscription.
(e.g. Micro > Starter)

1. All unused traffic gets transferred to the new subscription period.

2. Additional proxy users get transferred to new subscription. This applies to proxy users that you purchased.

3. The refund policy is no longer valid.

Renew – buying the same plan again while having an active subscription.
(e.g. Starter > Starter)

1. All unused traffic gets transferred to new subscription period.

2. Additional proxy users get transferred to new subscription. This applies to proxy users that you purchased.

3. The refund policy is no longer valid.

Downgrade – buying a smaller plan while having an active subscription.
(e.g. Starter > Micro)

1. All unused traffic is lost.

2. Additional proxy users get transferred to new subscription. This applies to proxy users that you purchased.

3. The refund policy is no longer valid.

NOTE:

The refund policy is valid only for the first order. If you change your plan, the 3-day money back option is no longer valid. Read more about our refund policy here

Find out more about transferring unused traffic (GBs) here.

What will happen to my discount code (coupon) after I change my plan?

1. Non-recurring discounts apply only for your first subscription month and only for your first plan purchase. If you change your plan or cancel your subscription, the discount will not be applied anymore.

2. Recurring discounts apply month-to-month. If you upgrade or renew your plan, the discount will be transferred to the new subscription. If you downgrade your plan or cancel the subscription, your recurring discount will not be applied anymore.

Not using Smartproxy yet? Get your account here

What Payment Methods Do You Accept?

We accept payments with Credit Cards, PayPal, and BTC.

Regarding BTC payments start chat or email us at [email protected].

All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net

Not using Smartproxy yet? Get your account here

I Made a Payment But My Account Was Not Activated, What Should I Do?

You’re in a safe place!

Please send an email to [email protected] or start a chat and we’ll assist as soon as possible.

How Can I Update My Payment Details?

If you want to update your payment method or payment details follow these steps:

1. Log in to the dashboard 

2. On the top right corner go to ‘Account settings‘ tab

3. Choose subscription and click ‘Update Payment Method’

If you want to switch your payment method to BTC, please contact [email protected] or simply start a chat.

How Can I Add a Discount Coupon Code?

Discounts apply only for first-time purchases. If you have a discount coupon code and want to use it, you need to:

1. Register to the dashboard.

2. Go to the ‘Pricing’ tab on the left.

3. Choose a plan.

4. Enter the coupon during purchase and purchase the plan.

NOTE:coupons are not valid for BTC purchases.

What will happen with my discount code (coupon) after I change plan?

1. Non-recurring discounts apply only for your first subscription month and only for your first plan purchase. If you change your plan or cancel your subscription, the discount will not be applied anymore.

2. Recurring discounts apply month-to-month. If you upgrade or renew your plan, the discount will be transferred to the new subscription. If you downgrade your plan or cancel the subscription, your recurring discount will not be applied anymore.

Curious about what you can see in the dashboard? Check it out here

I Want To Test Your Proxies. Do You Offer a Free Trial?

Trial memberships are not available due to abuses.

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You’re 100% safe with our 3-day money-back guarantee

We offer a 3-day money back option for accounts in accordance to our terms of refund policy.

Not using Smartproxy yet? Get your account here

I Want My Money Back. Can I Get a Refund?

If you are not entirely satisfied with your purchase, you may receive a refund only if you meet our conditions. NOTE: BTC payments are non-refundable.

Refund conditions are:

You have purchased our product;

You have requested a refund in the first 3 (three) days of your purchase;

You have not used more than 20 (twenty) % of your plan traffic during the first 3 (three) days of your purchase;

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• Also, please bear in mind that even if you meet the conditions established above, you will be refunded only once and only for your first order. That means that if during the 3 day refund period you have upgraded/renewed/downgraded your plan, you will be refunded only for the initial amount that you had paid.

• Please note, that as each of our plans creates a monthly subscription, you are 100% responsible to cancel the monthly subscription before the next billing cycle happens.

• All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net

• If your refund is approved, we will initiate a refund to your credit card (or original method of payment if possible) it should not take more than 5 business days.

Have questions?

We are here for you! Start chat!

How Can I Cancel My Subscription?

Let’s try to make it right!

Let’s chat! or email us at [email protected] to let us know how we can assist.

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Each of our plans creates a monthly subscription. You are 100% responsible for canceling your monthly subscription on time, before the next billing cycle.

To cancel your subscription:

1. Log into your dashboard account.

2. Click the profile icon in the top right corner and choose ‘Account settings’

3. Select the subscription tab you want to cancel and click on ‘Cancel Subscription’.

4. After canceling your current subscription, your monthly payments will be suspended. You will get a notification in your email.

5. Any traffic you haven’t used will still be available until the subscription period ends.

Note: Canceling your subscription will not delete your dashboard account.

Nevertheless, the plan you’ve already paid for is yours to use – you can continue using our proxy network until the last day of your billing cycle (subscription period). If you want to start using proxies again, you’ll need to purchase a plan in the billing tab on the left side of the dashboard.

NOTE: if you renew your subscription or buy a bigger plan before the subscription period of the cancelled plan ends, any unused traffic (GB) you have will be transferred to the new subscription period.

If you face any issues or need more information, please contact your dedicated sales rep or email us at [email protected]. We highly appreciate your feedback because it helps us improve.

Not using Smartproxy yet? Get your account here