Frequent billing questions

Find out everything you need to know about using residential proxies with Smartproxy

Can't find an answer? Contact our 24/7 support team [email protected]

What Is Smartproxy? Where Can I Use Your Proxies? How Do Residential Proxies Work? How Secure Is Smartproxy Network? How does the monthly subscription model and auto-payments work? What Residential Proxies Pricing Plans Is Smartproxy Offering? What Datacenter Proxies Pricing Plans Is Smartproxy Offering? Can I Upgrade Or Downgrade My Subscription Plan? What Payment Methods Do You Accept? I Made a Payment But My Account Was Not Activated, What Should I Do? How Can I Update My Payment Details? How Can I Add a Discount Coupon Code? I Want To Test Your Proxies. Do You Offer a Free Trial? I Want My Money Back. Can I Get a Refund? How Can I Cancel My Subscription? How Do Shared Datacenter Proxies Work? Can I Integrate Smartproxy Residential Proxies With a 3rd Party Software, Bots And Automation Tools? How Can I Set Up Proxies On a Browser Or Laptop / Mobile Device? How Can I Create a Dashboard Account? What Features Will I Find In The Dashboard? Do You Have Dashboard Instructions Or Guidance On How To Use Proxies? How Does Authorization Process And IP Whitelisting Work? Can I Create Subusers? What Are Backonnect Proxies? Do You Support HTTP/HTTPS or SOCKS Protocols? What Are Sticky And Rotating Sessions? Can I Select a Proxies from a Specific Location / Country / City ? How Can I Get Help And Support? How Does Endpoint Filtering Work? Which Ports Do I Need to Use? How Can I View My Usage Stats And Track My Used Traffic / GB? I Used Up All My Traffic. Can I Add Extra Traffic / GB In The Dashboard? What Will Happen With Unused GB (traffic)? What locations are available in Smartproxy?

How does the monthly subscription model and auto-payments work?

Monthly subscription

When purchasing Smartproxy plan you create an auto-renewal monthly subscription. Payments are made on a monthly basis at the beginning of every billing cycle. The billing cycle begins at the date of the first payment.

Your plan will be active for a full calendar month. For example, if you purchase the Regular plan on November 1st, your account will be active until December 1st. You will also be charged for the next month on the same day of the next month.

auto-renewal monthly payment


Auto-payments

Auto-payments allows you to easily maintain your subscription. By creating an account and purchasing a auto-renewal monthly based plan you authorize Smartproxy to automatically charge the current monthly subscription fee for the subscription services (including applicable taxes). This automatic charge to your credit card will be made without any additional action by you.

To alert you about automatically renewed subscription we will be send you an email notification shortly before new billing cycle begins.

Auto-renewal

As each of our plans create a auto-renewal monthly subscription, you are 100% responsible to opt-out of the the monthly subscription before next billing cycle happens.

You may opt-out of the auto-renewal service at any time by logging into your Smartproxy account and following the instructions there.



3day money back guarantee

You’re 100% safe with our 3-day money-back guarantee

We offer a 3-day money back option for accounts in accordance to our terms of refund policy.

All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net

Not using Smartproxy yet? Get your account here





Related questions:

  1. Want to find out how to start using Smartproxy? Go here
  2. Curious where you can use proxies? Find out here
  3. Interested what pricing plans are available? Click here

What Residential Proxies Pricing Plans Is Smartproxy Offering?



Pricing model is based on recurring auto-renewal monthly payments (+VAT) . Choose from 7 pricing plans.

All our plans have limited usage (For example, the Regular plan has a 50GB limit). You can add more credits (GB) to your current period if you used all your traffic.
residential rotating proxies pricing Smartproxy



Smartproxy support- Elliot

Not sure which plan fits your needs?

We are here for you! Start chat!

For custom plan options contact [email protected].




What Datacenter Proxies Pricing Plans Is Smartproxy Offering?



Pricing model is based on recurring auto-renewal monthly payments (+VAT) . Choose from 4 pricing plans.

All our plans have limited usage (For example, the Clever plan has a 100GB limit). You can add more credits (GB) at any time.
smartproxy datacenter proxies pricing



Smartproxy support- Elliot

Not sure which plan fits your needs?

We are here for you! Start chat!

For custom plan options contact [email protected].

Can I Upgrade Or Downgrade My Subscription Plan?

Yes, you can change your plan at any time in the dashboard.


As you upgrade/downgrade:

  • Discounts are not valid anymore (unless stated otherwise)
    If you had a discount, it applies only for a plan that is purchased for the first time. Lets say you have a starter plan with 20% discount for your first month and your subscription is active till 04 10. If you upgrade during your first subscription month to a new plan- discount will apply to new plan too. In case you will downgrade your plan discount will not be applied.

  • The refund policy is not valid anymore.
    The refund policy is only valid for the first order. After you upgrade/downgrade your plan 3-day money back option will not be valid anymore. Find more info about refund policy: here

  • What will happen with my unused GB after upgrade/downgrade?

  • When you upgrade your plan all your unused traffic will be transferred to the next subscription period. Find more information on transferring GB here.

  • When you downgrade your plan – your GB will be lost.

  • Smartproxy support-Herbert

    Let’s chat!

    If you need assistance or have questions just ask us or email sales team directly [email protected].


    Not using Smartproxy yet? Get your account here

    FYI:
    1. Want to understand what ‘monthly commitment’ means? Find out here
    2. Need better understanding how can you cancel subscription? All info here
    3. What payment methods do we accept? Read more here

    What Payment Methods Do You Accept?

    We accept payments with Credit Cards, PayPal, and BTC.
    Regarding BTC payments start chat or email us at [email protected] .





    All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net

    Not using Smartproxy yet? Get your account here





    Related questions:

    1. Want to know how can you start using Smartproxy? Check here
    2. Not sure how Smartproxy pricing model works? Read here
    3. Want to know more about refund? Read here

    I Made a Payment But My Account Was Not Activated, What Should I Do?

    support team members

    You’re in a safe place!

    Please send an email to [email protected] or start a chat and we’ll assist as soon as possible.

    How Can I Update My Payment Details?

    If you want to update your payment method or payment details follow these steps:

    1. Log in to the dashboard 
    2. On the left menu choose ‘Billing‘ tab
    3. Click on ‘Update Payment Method’

    If you want to switch your payment method to BTC, please contact [email protected] or simply start a chat.

    How to change payment details





    Related questions:

    1. What payment methods are accepted? Check here
    2. How does the Smartproxy billing cycle work? Find out here
    3. How to upgrade or downgrade your subscription plan? Find more info here

    How Can I Add a Discount Coupon Code?

    Discounts can be used purchasing only for the first time. In case you have a discount coupon code and want to use it you need to:

    1. Register to the dashboard.

    2. Go to ‘billing’ tab on the left.

    3. Choose the plan.

    4. When purchasing choose the option ‘add coupon’ and proceed.

    Curious what you can see in the dashboard? Check here

    I Want To Test Your Proxies. Do You Offer a Free Trial?

    Trial memberships are not available due to abuses.


    3day money back guarantee

    You’re 100% safe with our 3-day money-back guarantee

    We offer a 3-day money back option for accounts in accordance to our terms of refund policy.

    Not using Smartproxy yet? Get your account here





    Related questions:

    1. Interested what pricing plans are available? Check here
    2. Not sure how does our platform work? Read more here
    3. Thinking about unlimited bandwidth? Click here

    I Want My Money Back. Can I Get a Refund?

    If you are not entirely satisfied with your purchase, you may receive a refund only if you meet our conditions. NOTE: BTC payments are non-refundable.


    Refund conditions are:

    • Also, please bear in mind that even if you meet the conditions established above, you will be refunded only once and only for your first order. That means that if during the 3 day refund period you have upgraded/downgraded your plan, you will be refunded only for the initial amount that you had paid.
    • Please note, that as each of our plans creates a monthly subscription, you are 100% responsible to cancel the monthly subscription before the next billing cycle happens.
    • All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net

    If your refund is approved, we will initiate a refund to your credit card (or original method of payment if possible) it should not take more than 5 business days.


    Smartproxy support-Aden


    Have questions?

    We are here for you! Start chat!

    How Can I Cancel My Subscription?


    Smartproxy support-Mila

    Can we try to make it right?

    Let’s chat! or email us at [email protected] to let us know how we can assist.


    Each of our plans creates a monthly subscription. You are 100% responsible for canceling your monthly subscription on time, before the next billing cycle.

    To cancel your subscription:

    1. Log into your dashboard account.
    2. Navigate to your ‘Profile’  by clicking on the icon on the top right corner.
    3. In the ‘Subscription tab’ section click on ‘Cancel Subscription’.
    4. After canceling your current subscription, your monthly payments will be suspended. You will get a notification in your email. Note: Canceling your subscription will not delete your dashboard account.

    Nevertheless, the time you’ve already paid for is yours to keep– you can continue using our proxy network until the last day of your billing cycle. If you’ll want to start using proxies again after the initial cancelation, you’ll need to once again purchase a plan which you can find at the billing tab on the left.

    If you do face some sort of issues or need more information please contact your dedicated sales rep or email us [email protected] We would highly appreciate your feedback so that we could improve.

    Proxies billing model.

    Not using Smartproxy yet? Get your account here

    How does the monthly subscription model and auto-payments work?

    Monthly subscription

    When purchasing Smartproxy plan you create an auto-renewal monthly subscription. Payments are made on a monthly basis at the beginning of every billing cycle. The billing cycle begins at the date of the first payment.

    Your plan will be active for a full calendar month. For example, if you purchase the Regular plan on November 1st, your account will be active until December 1st. You will also be charged for the next month on the same day of the next month.

    auto-renewal monthly payment


    Auto-payments

    Auto-payments allows you to easily maintain your subscription. By creating an account and purchasing a auto-renewal monthly based plan you authorize Smartproxy to automatically charge the current monthly subscription fee for the subscription services (including applicable taxes). This automatic charge to your credit card will be made without any additional action by you.

    To alert you about automatically renewed subscription we will be send you an email notification shortly before new billing cycle begins.

    Auto-renewal

    As each of our plans create a auto-renewal monthly subscription, you are 100% responsible to opt-out of the the monthly subscription before next billing cycle happens.

    You may opt-out of the auto-renewal service at any time by logging into your Smartproxy account and following the instructions there.



    3day money back guarantee

    You’re 100% safe with our 3-day money-back guarantee

    We offer a 3-day money back option for accounts in accordance to our terms of refund policy.

    All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net

    Not using Smartproxy yet? Get your account here





    Related questions:

    1. Want to find out how to start using Smartproxy? Go here
    2. Curious where you can use proxies? Find out here
    3. Interested what pricing plans are available? Click here
    What Residential Proxies Pricing Plans Is Smartproxy Offering?



    Pricing model is based on recurring auto-renewal monthly payments (+VAT) . Choose from 7 pricing plans.

    All our plans have limited usage (For example, the Regular plan has a 50GB limit). You can add more credits (GB) to your current period if you used all your traffic.
    residential rotating proxies pricing Smartproxy



    Smartproxy support- Elliot

    Not sure which plan fits your needs?

    We are here for you! Start chat!

    For custom plan options contact [email protected].




    What Datacenter Proxies Pricing Plans Is Smartproxy Offering?



    Pricing model is based on recurring auto-renewal monthly payments (+VAT) . Choose from 4 pricing plans.

    All our plans have limited usage (For example, the Clever plan has a 100GB limit). You can add more credits (GB) at any time.
    smartproxy datacenter proxies pricing



    Smartproxy support- Elliot

    Not sure which plan fits your needs?

    We are here for you! Start chat!

    For custom plan options contact [email protected].

    Can I Upgrade Or Downgrade My Subscription Plan?

    Yes, you can change your plan at any time in the dashboard.


    As you upgrade/downgrade:

  • Discounts are not valid anymore (unless stated otherwise)
    If you had a discount, it applies only for a plan that is purchased for the first time. Lets say you have a starter plan with 20% discount for your first month and your subscription is active till 04 10. If you upgrade during your first subscription month to a new plan- discount will apply to new plan too. In case you will downgrade your plan discount will not be applied.

  • The refund policy is not valid anymore.
    The refund policy is only valid for the first order. After you upgrade/downgrade your plan 3-day money back option will not be valid anymore. Find more info about refund policy: here

  • What will happen with my unused GB after upgrade/downgrade?

  • When you upgrade your plan all your unused traffic will be transferred to the next subscription period. Find more information on transferring GB here.

  • When you downgrade your plan – your GB will be lost.

  • Smartproxy support-Herbert

    Let’s chat!

    If you need assistance or have questions just ask us or email sales team directly [email protected].


    Not using Smartproxy yet? Get your account here

    FYI:
    1. Want to understand what ‘monthly commitment’ means? Find out here
    2. Need better understanding how can you cancel subscription? All info here
    3. What payment methods do we accept? Read more here

    What Payment Methods Do You Accept?

    We accept payments with Credit Cards, PayPal, and BTC.
    Regarding BTC payments start chat or email us at [email protected] .





    All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net

    Not using Smartproxy yet? Get your account here





    Related questions:

    1. Want to know how can you start using Smartproxy? Check here
    2. Not sure how Smartproxy pricing model works? Read here
    3. Want to know more about refund? Read here
    I Made a Payment But My Account Was Not Activated, What Should I Do?
    support team members

    You’re in a safe place!

    Please send an email to [email protected] or start a chat and we’ll assist as soon as possible.

    How Can I Update My Payment Details?

    If you want to update your payment method or payment details follow these steps:

    1. Log in to the dashboard 
    2. On the left menu choose ‘Billing‘ tab
    3. Click on ‘Update Payment Method’

    If you want to switch your payment method to BTC, please contact [email protected] or simply start a chat.

    How to change payment details





    Related questions:

    1. What payment methods are accepted? Check here
    2. How does the Smartproxy billing cycle work? Find out here
    3. How to upgrade or downgrade your subscription plan? Find more info here
    How Can I Add a Discount Coupon Code?

    Discounts can be used purchasing only for the first time. In case you have a discount coupon code and want to use it you need to:

    1. Register to the dashboard.

    2. Go to ‘billing’ tab on the left.

    3. Choose the plan.

    4. When purchasing choose the option ‘add coupon’ and proceed.

    Curious what you can see in the dashboard? Check here

    I Want To Test Your Proxies. Do You Offer a Free Trial?

    Trial memberships are not available due to abuses.


    3day money back guarantee

    You’re 100% safe with our 3-day money-back guarantee

    We offer a 3-day money back option for accounts in accordance to our terms of refund policy.

    Not using Smartproxy yet? Get your account here





    Related questions:

    1. Interested what pricing plans are available? Check here
    2. Not sure how does our platform work? Read more here
    3. Thinking about unlimited bandwidth? Click here
    I Want My Money Back. Can I Get a Refund?

    If you are not entirely satisfied with your purchase, you may receive a refund only if you meet our conditions. NOTE: BTC payments are non-refundable.


    Refund conditions are:

    • Also, please bear in mind that even if you meet the conditions established above, you will be refunded only once and only for your first order. That means that if during the 3 day refund period you have upgraded/downgraded your plan, you will be refunded only for the initial amount that you had paid.
    • Please note, that as each of our plans creates a monthly subscription, you are 100% responsible to cancel the monthly subscription before the next billing cycle happens.
    • All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net

    If your refund is approved, we will initiate a refund to your credit card (or original method of payment if possible) it should not take more than 5 business days.


    Smartproxy support-Aden


    Have questions?

    We are here for you! Start chat!

    How Can I Cancel My Subscription?

    Smartproxy support-Mila

    Can we try to make it right?

    Let’s chat! or email us at [email protected] to let us know how we can assist.


    Each of our plans creates a monthly subscription. You are 100% responsible for canceling your monthly subscription on time, before the next billing cycle.

    To cancel your subscription:

    1. Log into your dashboard account.
    2. Navigate to your ‘Profile’  by clicking on the icon on the top right corner.
    3. In the ‘Subscription tab’ section click on ‘Cancel Subscription’.
    4. After canceling your current subscription, your monthly payments will be suspended. You will get a notification in your email. Note: Canceling your subscription will not delete your dashboard account.

    Nevertheless, the time you’ve already paid for is yours to keep– you can continue using our proxy network until the last day of your billing cycle. If you’ll want to start using proxies again after the initial cancelation, you’ll need to once again purchase a plan which you can find at the billing tab on the left.

    If you do face some sort of issues or need more information please contact your dedicated sales rep or email us [email protected] We would highly appreciate your feedback so that we could improve.

    Proxies billing model.

    Not using Smartproxy yet? Get your account here