FAQ: Billing

Monthly subscription model and auto-payments

Monthly subscription

When you purchase a Smartproxy plan, you create a monthly auto-renewable subscription. This means that payments are made on a monthly basis at the beginning of every billing cycle. The billing cycle begins on your first payment day.

Your plan will be active for a full calendar month. For example, if you purchase the Regular plan on November 1st, your account will be active until December 1st. You will also be charged for the next month on the same day.

Auto-payments

Auto-payments allow you to maintain your subscription easily. By creating an account and purchasing a monthly auto-renewable plan, you authorize Smartproxy to automatically charge the current monthly subscription fee for the subscription services (including applicable taxes). This automatic charge to your credit card will be made without any additional action by you.

We will alert you about an automatically renewed subscription by email before the new billing cycle begins.

Auto-renewal

As each of our plans create a monthly auto-renewable subscription, you are 100% responsible to opt-out of the the monthly subscription before next billing cycle happens.

You may opt-out of the auto-renewal service at any time by logging into your Smartproxy account and following the instructions there.

You’re 100% safe with our 3-day money-back guarantee

We offer a 3-day money-back option in accordance to our terms of refund policy.

All orders are conducted by our online reseller Paddle.com, a Merchant of Record for these orders. To contact Paddle’s support team, reach out via Paddle.net

Not using Smartproxy yet? Get your account here

Cryptocurrency, Bitcoin (BTC) payments

Purchase any plan with cryptocurrency in a few steps:

If you want to purchase any of the Smartproxy plans with cryptocurrency, you should keep a few things in mind:

• Accepted cryptocurrency is Bitcoin.
• We apply an additional processing fee of 15% that covers direct costs and fluctuation risks.
• Discount codes can’t be used.
• BTC plans are non-refundable.
• You can purchase extra GBs with Bitcoins at any time.
• When you purchase Smartproxy plans with cryptocurrency, you do not create a monthly subscription (as you do when you purchase by card/PayPal) because we can’t automatically charge your wallet. It means that your subscription with your proxies will expire after one billing cycle. If you want to keep your proxies working without being interrupted, you need to upgrade/downgrade/renew your plan when your current one is still active. Note: If you upgrade your plan, the unused GBs will be transferred to the new month.
• If your BTC plan expires, you can buy another with the same payment method, i.e. BTC or change to card/PayPal. The subscription and extra products purchase process depends on the payment method selected.
• If you decide you want to change the payment method from card/PayPal to BTC or vice versa, you need to cancel the current plan and purchase again with the new payment method.
• The referral program will not be activated. If you used a referral link to purchase a plan, the bonus GBs will not be added unless you choose to pay with card/PayPal for your next purchase.

Purchase flow in more depth:

1. You need to have a dashboard account. If you don’t have it yet – register here.
2. Choose a plan and go to the checkout. Choose ‘Pay with Bitcoin’.



3. Confirm purchase. If you proceed with the cryptocurrency payment method, you will be directed to the coinpayments payment link and you will need to make your payment there manually.
   
   Note: the payment link will be active for up to 8 hours (in most cases Bitcoin transactions take less time: from 10 minutes to 1 hour). You can find the time in the payment link ‘’Time Left For Us to Confirm Funds’’. Why does it take so long? The processing time may vary depending on the crypto network load and the amount of confirmations required for a transaction (1 confirmation takes ~10 minutes). Please contact our coinpayments support if you need any help.

4. Once you go back to your dashboard, you’ll see your status set to ‘processing’ at the top. This means that your purchase is being processed and the proxies won’t be activated yet.
   
   Note: Once your status says ‘processing’, you can’t use another payment method to purchase the same product. Don’t want to wait this long and would rather proceed with another payment method? If you changed your mind before completing a transaction (don’t want to continue with the coinpayment), you can either wait till the link expires automatically or cancel it at the top navigation bar any time. You can purchase a product using a different payment method when the link isn’t active.

5. Once your payment is confirmed, you will see your status set to ‘active’ in the top navigation bar, and we will send you a confirmation email. Congrats! You can start using proxies.

Residential proxies pricing plans

Pricing model is based on recurring auto-renewal monthly payments (+VAT). Choose from 7 residential pricing plans here.

All our plans have limited usage (For example, the Regular plan has a 50GB limit). You can add more credits (GB) to your current period if you used all your traffic.

Not sure which plan fits your needs?

We are here for you Start chat via LiveChat! For custom plan options contact [email protected].

Datacenter proxies pricing plans

Pricing model is based on recurring auto-renewal monthly payments (+VAT). Choose from 4 datacenter pricing plans here.

All our plans have limited usage (For example, the Smart plan has a 200GB limit). You can add more credits (GB) to your current period if you used all your traffic.

Not sure which plan fits your needs?

We are here for you Start chat via LiveChat! For custom plan options contact [email protected].

Payment methods we accept

We accept payments with Credit Cards, PayPal, and BTC.

Regarding BTC payments start chat via LiveChat or email us at [email protected].

All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net

Not using Smartproxy yet? Get your account here

Free trial and testing proxies

You’re 100% safe with our 3-day money-back guarantee

Trial memberships are not available due to abuses.

We offer a 3-day money back option for accounts in accordance to our terms of refund policy.

Signing up on behalf of a company?

Contact our Sales team via [email protected] if you are signing up on behalf of a company, as you may be eligible for a possible free trial. Please make sure that you will be able to complete the verification of company registration and ownership.

Not using Smartproxy yet? Get your account here

Change (upgrade/downgrade/renew) subscription plan

You can change your plan at any time in the dashboard.

Plan changes:

1/3. Upgrade – buying a bigger plan while having an active subscription.
(e.g. you have an active Micro plan and buy the Starter plan).

1. All unused traffic gets transferred to the new subscription period.

2. Additional proxy users get transferred to new subscription. This applies to proxy users that you purchased.

3. If you upgrade in first 3 days of your first billing cycle the refund policy is no longer valid.

2/3. Renew – buying the same plan again while having an active subscription.
(e.g. you have an active Starter plan and buy Starter plan again before the end of current billing cycle.).

1. All unused traffic is lost.

2. Additional proxy users get transferred to new subscription. This applies to proxy users that you purchased.

3. If you upgrade in first 3 days of your first billing cycle the refund policy is no longer valid.

3/3. Downgrade – buying a smaller plan while having an active subscription.
(e.g. you have an active Starter plan and buy the Micro plan).

1. All unused traffic is lost.

2. Additional proxy users get transferred to new subscription. This applies to proxy users that you purchased.

3. If you upgrade in first 3 days of your first billing cycle the refund policy is no longer valid.

What happens when you change your plan:

NOTE:

The refund policy is valid only for the first order. If you change your plan, the 3-day money back option is no longer valid. Read more about our refund policy here

Find out more about transferring unused traffic (GBs) here.

What happens if I used a coupon when registering?

To find out more about how plan changes affect coupons and discounts, see our coupon FAQ page.

Not using Smartproxy yet? Get your account here

Purchasing extra GB traffic (bandwith)

Once your usage reaches plan limits to keep using our service you can:

• Upgrade/downgrade/renew your plan
• Use auto top-up (for that contact support)
• Use referral bonus (if have any)
• Purchase additional traffic (GB)

Extra traffic (GB)

You can purchase extra GB dashboard.

If you purchase extra GB traffic, it will be added on top of your current subscription. It does not extend the subscription period. Please check ‘Extra GB Price’ for residential plans here and datacenter plans here.

If no action is taken, your account will be suspended until the next auto-payment.

Not using Smartproxy yet? Get your account here

Refer a friend

Would you like some free traffic? It’s easy – invite up to 3 friends and enjoy a 10% bonus of each of their plans! A small change for a big reward – what’s not to love?

You need to choose either a Micro, a Starter or a Regular residential plan to participate in the program. You will be all set after 32 days of your subscription’s activation. You can always check your status in the ”Referral program” tab in your dashboard for more information.

What’s in it for you:

The deal: invite up to 3 people and enjoy bonus traffic!

The reward: 10% of the residential plan size (GB) your friend (the referee) purchased.

The payout: receive your GB bonus as soon as your friend buys a plan.

NOTE: The Referral Program is not valid for Datacenter plans and Bitcoin payments

Using bonus GBs:

– You can find your bonus GBs in the bonus basket. Click ”Buy traffic” button in the top navigation and check ”Use your bonus traffic” . This checkmark appears once you get bonus.

– Unused bonus (on top of your current subscription) will stay in your bonus basket as long as your subscription plan is active. Feel free to use them on top of your subscription when needed!

– When bonus GBs are used on top of your subscription, they will be valid till the end of the billing cycle. If you upgrade your plan during the same month, used bonus on top of subscription will be transferred too, but if you choose to downgrade, the bonus will be lost.

– You can add the bonus on top of your subscription once 80% of your traffic is used and it doesn’t add up to more than the total of your current plan’s traffic. Let’s say you have a Micro plan (5GB) and 10GB in your bonus basket. Once you have used 80% of your micro plan traffic, you can add 0-5GBs on top of your subscription, then the next billing cycle you can add another 0-5GBs and so on.

– You can use the GBs from your bonus basket only when your subscription is active. If your subscription status says “processing”, “past due”, “compliance review”, or “high risk”, then your bonus basket will be temporary frozen till you make sure your subscription is active again.

– If you cancel your subscription or sub expires – bonus will be lost.

– If you were referred, discount codes / coupons won’t apply on the first purchase.

Read license agreement

How to Become Our Affiliate On Partnerize (Guide)

All you need to know about joining the Smartproxy Affiliate program on Partnerize.

Go to Partnerize

Becoming our affiliate on Partnerize

We use Partnerize for all affiliate management because it has great reporting and better data tracking than any other solution we tested.

Don’t worry if you’re new to this stuff, this guide is extra noob-friendly. If you want to make money with us, follow the steps below and go with the cash flow.

Set up Partnerize for Smartproxy

Heads up! Check if your language is set to English, otherwise, your registration form might look like something from another planet. Or just a bit different. We don’t know.

1. Create a Partnerize account if you don’t have one already. It’s pretty easy: just enter your information in the three-step form.

2. Log into your account and go to the Campaigns tab

3. Click Join campaigns

4. Use Search on the left and type in Smartproxy

5. Click the Smartproxy campaign. Agree to the Terms & Conditions and join us!

6. Check if you see Smartproxy in the Manage Campaigns section under Your campaigns & commissions.

7. Wait for us to approve you as an affiliate.

8. Once you’re approved, you will get tracking links and other assets in the Content and Tracking tabs.

9. Profit.

That’s it, you’re ready to start earning some serious money!

Want to read more tips about using Partnerize? Click here.

If you have any questions, hit up the best affiliate manager in the proxy market at [email protected]

Using discount coupon code

Discounts apply only for first-time purchases. If you have a discount coupon code and want to use it, you need to:

1. Register to the dashboard.

2. Go to the ‘Pricing’ tab on the left.

3. Choose a plan.

4. Enter the coupon during purchase and purchase the plan.

NOTE:coupons are not valid for BTC purchases.

What will happen with my discount code (coupon) after I change my plan?

1. Non-recurring discounts apply only for your first subscription month and only for your first plan purchase. If you change your plan or cancel your subscription, the discount will not be applied anymore.

2. Recurring discounts apply month-to-month. If you upgrade or renew your plan, the discount will be transferred to the new subscription. If you downgrade your plan or cancel the subscription, your recurring discount will not be applied anymore.

Curious about what you can see in the dashboard? Check it out here

Account was not activated after payment

You’re in a safe place!

Please send an email to [email protected] or start a chat via LiveChat and we’ll assist as soon as possible.

Updating payment details

If you want to update your payment method or payment details follow these steps:

1. Log in to the dashboard 

2. On the top right corner go to ‘Subscription management’

3. Choose subscription and click ‘Update Payment Method’

If you want to switch your payment method to BTC, please contact [email protected] or simply start a chat via LiveChat.

Refund policy

If you are not entirely satisfied with your purchase, you may receive a refund only if you meet our conditions. NOTE: BTC payments are non-refundable.

Refund conditions are:

• Also, please bear in mind that even if you meet the conditions established above, you will be refunded only once and only for your first order. That means that if during the 3 day refund period you have upgraded/renewed/downgraded your plan, you will be refunded only for the initial amount that you had paid.

• Please note, that as each of our plans creates a monthly subscription, you are 100% responsible to cancel the monthly subscription before the next billing cycle happens.

• All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net

• If your refund is approved, we will initiate a refund to your credit card (or original method of payment if possible) it should not take more than 5 business days.

Have questions?

We are here for you! Start chat via LiveChat!

Canceling subscription

Let’s try to make it right!

Let’s chat via LiveChat or email us at [email protected] to let us know how we can assist.

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Each of our plans creates a monthly subscription. You are 100% responsible for canceling your monthly subscription on time, before the next billing cycle.

To cancel your subscription:

1. Log into your dashboard account.

2. Click the profile icon in the top right corner and choose ‘Subscription management’

3. Select the subscription tab you want to cancel and click on ‘Cancel Subscription’.

4. After canceling your current subscription, your monthly payments will be suspended. You will get a notification in your email.

5. Any traffic you haven’t used will still be available until the subscription period ends.

Note: Canceling your subscription will not delete your dashboard account.

Nevertheless, the plan you’ve already paid for is yours to use – you can continue using our proxy network until the last day of your billing cycle (subscription period). If you want to start using proxies again, you’ll need to purchase a plan in the billing tab on the left side of the dashboard.

NOTE: if you renew your subscription or buy a bigger plan before the subscription period of the cancelled plan ends, any unused traffic (GB) you have will be transferred to the new subscription period.

If you face any issues or need more information, please contact your dedicated sales rep or email us at [email protected]. We highly appreciate your feedback because it helps us improve.

Not using Smartproxy yet? Get your account here