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Frequently Asked Questions

Find out everything you need to know about using Smartproxy products.

Can't find an answer? Contact our 24/7 support team via LiveChat or sales team at [email protected].


Most popular questions

  • Can customers from Russia and Belarus use Smartproxy services?

    Smartproxy has decided to enforce its contractual right and suspend its services for customers originating from Russia and Belarus due to current developments in Ukraine. The services are suspended from March 2, 2022, until further notice. There is no possibility to purchase extra traffic. Smartproxy condemns any aggression against a sovereign country and stands with Ukraine during these difficult times.

  • Do you have any blocked sites?

    Yes, some sites were blocked due to forbidden targets or fraudulent activities. You can find the blocked sites list here.

  • Do you have an API?

    Yes, we have a public API. With our API you will be able to access proxies and take full control of your account. You can find the instructions and documentation here.

  • Will I get a dedicated IP list?

    Yes, you can get a dedicated IP list with dedicated datacenter proxies. In the dashboard, you can replace up to all of the dedicated IPs – only for the subscription's price per IP. Additionally, choose between SOCKS5 and HTTP(S) types and between non-sequential and sequential lists; copy or download your proxy list in .csv or .txt formats. Just keep in mind that we apply a 25% extra fee for non-sequential IPs.

  • How does proxy authentication work?

    You can access our residential proxies via two different types of authentication: username:password or whitelist. You can find more details about these authentication methods here.

  • Which ports do I need to use?

    You can filter which proxy address and port you need to use in the dashboard – these depend on your chosen location and session type. Add the port number and proxy address to connect to the proxy server. Read the full article on how to use proxies here.

  • Do you support SOCKS protocols?

    Currently, only our dedicated datacenter proxies support the SOCKS5 protocol. However, all of our proxies support HTTP(S). The HTTP(S) communication protocol is encrypted using a proprietary algorithm.