Frequently asked questions

Find out everything you need to know about using residential proxies with Smartproxy

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Proxy location: country / city Domain:port vs IP:port format Proxy authentication: proxy user (user:pass) authorization or IP based whitelisting Proxy server: filter right proxy pool Proxy address: choosing location endpoint Proxy ports: sticky and rotating sessions Single backonnect proxies entry node and cURL examples Public API Configure proxies on a browser (extension), laptop or mobile device Integrate proxies with 3rd party software, bots and automation tools Error codes, warnings. Why proxies might not work or connect Usage statistic and used traffic (GBs) tracking What Is Smartproxy? Where Can I Use Your Proxies? Do you have any blocked sites? Shared residential proxies Shared datacenter proxies Create a dashboard account and start using Smartproxy Smartproxy benefits and features How Secure Is Smartproxy Network? HTTP/HTTPS and SOCKS Protocols Dedicated or static IP lists Help documentation and Support Report abuse of Smartproxy service What is proxy user (subuser) and how to create it? Monthly subscription model and auto-payments Cryptocurrency, Bitcoin (BTC) payments Residential proxies pricing plans Datacenter proxies pricing plans Payment methods we accept Free trial and testing proxies Change (upgrade/downgrade/renew) subscription plan Purchasing extra GB traffic (bandwith) Refer a friend How to Become Our Affiliate On Partnerize (Guide) Using discount coupon code Account was not activated after payment Updating payment details Refund policy Canceling subscription What Locations Are Available in Smartproxy? Do You Have Dashboard Instructions or Guidance on How to Use Proxies? Unused GB (traffic): what will happen

Most popular questions:

Do you have any blocked sites?

Yes, some sites were blocked due to forbidden targets or fraudulent activities. You can find the blocked sites list here.

Do you have an API?

Yes, we have a public API. With our API you will be able to access proxies and take full control of your account. You can find the instructions and documentation here.

Will I get dedicated IP list?

Instead of selling dedicated proxies, static proxies, and IP lists, we give you access to our entire pool of IPs from all around the globe. We use proxy addresses (endpoints) instead of IPs for ease of use as you do not have to change the IPs - they rotate automatically. It's simple – you select the proxy address (endpoint) that can either represent the country or city of your choice, and set it up on your application or OS as a regular proxy. You can read more about proxy setup here.

How does proxy authentication work?

You can access our residential proxies via two different types of authentication: username:password or whitelist. You can find more details about these authentication methods here.

Which ports do I need to use?

You can filter which proxy address and port you need to use in the dashboard – these depend on your chosen location and session type. Add the port number and proxy address to connect to the proxy server. Read the full article on how to use proxies here.

Do you support SOCKS protocols?

Currently, we support only HTTP/S protocols. The HTTPS communication protocol is encrypted using a proprietary algorithm.

Have more questions?

We are here to help you in any way we can!

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