Frequently asked questions

Find out everything you need to know about using residential proxies with Smartproxy

Can't find an answer? Contact our 24/7 support team at [email protected]

How does the monthly subscription model and auto-payments work? What Is Smartproxy? Where Can I Use Your Proxies? What Can I Use Your Proxies With? How Do Residential Proxies Work? How Secure Is Smartproxy Network? Do you have any blocked sites? What Residential Proxies Pricing Plans Is Smartproxy Offering? What Datacenter Proxies Pricing Plans Is Smartproxy Offering? Can I Change (upgrade/downgrade/renew) My Subscription Plan? What Payment Methods Do You Accept? I Made a Payment But My Account Was Not Activated, What Should I Do? How Can I Update My Payment Details? How Can I Add a Discount Coupon Code? I Want To Test Your Proxies. Do You Offer a Free Trial? I Want My Money Back. Can I Get a Refund? How Can I Cancel My Subscription? How to Become Our Affiliate On Partnerize (Guide) How Do Shared Datacenter Proxies Work? Can I Integrate Smartproxy Residential Proxies With 3rd Party Software, Bots And Automation Tools? How Can I Set Up Proxies On a Browser, Laptop or Mobile Device? How Can I Start Using Smartproxy and Create a Dashboard Account? What Features Will I Find in the Dashboard? Do You Have Dashboard Instructions or Guidance on How to Use Proxies? How Do the Authorization Process and IP Whitelisting Work? Can I Create Subusers? What Are Backonnect Proxies? Do You Support HTTP/HTTPS and SOCKS Protocols? What Are Sticky and Rotating Sessions? Can I Select Proxies from a Specific Location / Country / City? How Can I Get Help and Support? How Does Proxy server (Endpoint) Filtering Work? Which Ports Do I Need to Use? How Can I View My Usage Stats and Track My Used Traffic / GB ? I’ve Used Up All My Traffic. Can I Add Extra Traffic / GB in the Dashboard? What Will Happen with My Unused GB (Traffic)? Can I Report Abuse of Smartproxy Service? What Locations Are Available in Smartproxy?

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How does Smartproxy work?

How Smartproxy proxy network works

Rotating proxies

We provide “gateway” proxy ports that allow you to use a different exit node IP address upon each connection.

Residential proxies

Residential IPs are private IP addresses, meaning that your requests will be routed through real desktop and mobile devices when accessing the web.


This communication protocol is encrypted using a proprietary algorithm.

City and Country level targeting

Use residential IPs from as many countries or cities as you like. Change locations as often as needed.

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3day money back

We offer a 3-day money back option (except for BTC payments) for accounts in accordance to our terms of refund policy. Simply order any package, test it for three days and in the unlikely case you will not be satisfied with our product we will refund you.

get Smartproxy plan

Try our residential proxies with a 3-day money back guarantee!