FAQ

Find out everything you need to know about using residential proxies with Smartproxy

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What Is Smartproxy? Where Can I Use Your Proxies? How Do Residential Proxies Work? How Secure Is Smartproxy Network? How does the monthly subscription model and auto-payments work? What Residential Proxies Pricing Plans Is Smartproxy Offering? What Datacenter Proxies Pricing Plans Is Smartproxy Offering? Can I Upgrade Or Downgrade My Subscription Plan? What Payment Methods Do You Accept? I Made a Payment But My Account Was Not Activated, What Should I Do? How Can I Update My Payment Details? How Can I Add a Discount Coupon Code? I Want To Test Your Proxies. Do You Offer a Free Trial? I Want My Money Back. Can I Get a Refund? How Can I Cancel My Subscription? How Do Shared Datacenter Proxies Work? Can I Integrate Smartproxy Residential Proxies With a 3rd Party Software, Bots And Automation Tools? How Can I Set Up Proxies On a Browser Or Laptop / Mobile Device? How Can I Create a Dashboard Account? What Features Will I Find In The Dashboard? Do You Have Dashboard Instructions Or Guidance On How To Use Proxies? How Does Authorization Process And IP Whitelisting Work? Can I Create Subusers? What Are Backonnect Proxies? Do You Support HTTP/HTTPS or SOCKS Protocols? What Are Sticky And Rotating Sessions? Can I Select a Proxies from a Specific Location / Country / City ? How Can I Get Help And Support? How Does Endpoint Filtering Work? Which Ports Do I Need to Use? How Can I View My Usage Stats And Track My Used Traffic / GB? I Used Up All My Traffic. Can I Add Extra Traffic / GB In The Dashboard? What Will Happen With Unused GB (traffic)? What locations are available in Smartproxy?

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How does Smartproxy work?

Rotating proxies

We provide “gateway” proxy ports that allow you to use a different exit node IP address upon each connection.

Residential proxies

Residential IPs are private IP addresses, meaning that your requests will be routed through real desktop and mobile devices when accessing the web.

HTTPs sessions

This communication protocol is encrypted using a proprietary algorithm.

City and Country level targeting

Use residential IPs from as many countries or cities as you like. Change locations as often as needed.

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You're 100% safe with our 3-day money-back guarantee

We offer a 3-day money back option for accounts in accordance to our terms of refund policy.

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