FAQ: Basic questions

Find out everything you need to know about using residential proxies with Smartproxy

Can't find an answer? Contact our 24/7 support team at [email protected]

What Is Smartproxy? Where Can I Use Your Proxies? What Can I Use Your Proxies With? How Do Residential Proxies Work? How Secure Is Smartproxy Network? How does the monthly subscription model and auto-payments work? What Residential Proxies Pricing Plans Is Smartproxy Offering? What Datacenter Proxies Pricing Plans Is Smartproxy Offering? Can I Change (upgrade/downgrade/renew) My Subscription Plan? What Payment Methods Do You Accept? I Made a Payment But My Account Was Not Activated, What Should I Do? How Can I Update My Payment Details? How Can I Add a Discount Coupon Code? I Want To Test Your Proxies. Do You Offer a Free Trial? I Want My Money Back. Can I Get a Refund? How Can I Cancel My Subscription? How Do Shared Datacenter Proxies Work? Can I Integrate Smartproxy Residential Proxies With 3rd Party Software, Bots And Automation Tools? How Can I Set Up Proxies On a Browser, Laptop or Mobile Device? How Can I Start Using Smartproxy and Create a Dashboard Account? What Features Will I Find in the Dashboard? Do You Have Dashboard Instructions or Guidance on How to Use Proxies? How Do the Authorization Process and IP Whitelisting Work? Can I Create Subusers? What Are Backonnect Proxies? Do You Support HTTP/HTTPS and SOCKS Protocols? What Are Sticky and Rotating Sessions? Can I Select Proxies from a Specific Location / Country / City? How Can I Get Help and Support? How Does Proxy server (Endpoint) Filtering Work? Which Ports Do I Need to Use? How Can I View My Usage Stats and Track My Used Traffic / GB ? I’ve Used Up All My Traffic. Can I Add Extra Traffic / GB in the Dashboard? What Will Happen with My Unused GB (Traffic)? Can I Report Abuse of Smartproxy Service? What Locations Are Available in Smartproxy?

What Is Smartproxy?

Smartproxy is a rotating residential proxy network. It enables users to gather any data from the web using a pool of over 10 million proxies. That’s not all: Smartproxy has shared datacenter (DC) proxies too!

Use rotating proxies sessions:

– Rotating IP sessions. IPs are changing with each new request.

– Sticky IP sessions. Keeps your session for a longer period. (DC 30min; Residential- up to 10min)

To learn more about the types of proxies and their differences, read our blog post.

Where Can I Use Your Proxies?

Using millions of Smart Residential IPs, you can do everything from buying tickets to verifying the integrity of Ads to eliminate misleading advertisements, avoid malware and broken links. Our residential proxies have many uses. Here are some of the main ones:




Gain more knowledge and read blogposts:


What Can I Use Your Proxies With?

You can use our proxies with almost any application that supports HTTP/HTTPS Proxies. We support all popular web browsers, social marketing automation and sneaker bots (Jarvee, Follow Liker, Another Nike, Supreme, BNB, Nike Slayer, Easy Cop, AIO, and others). Smartproxy residential-level IP addresses work great with all search engines and ScrapeBox.

You can find the integration guides here.

How Do Residential Proxies Work?

A residential proxy is an intermediary between somebody’s personal computer and the Internet. It uses an IP address provided by an Internet Service Provider (ISP), not a datacenter. Each residential proxy address has a physical location.





A residential IP address is an IP address tied to a physical device, for example, a mobile phone or desktop computer. Their real owners, Internet service providers, register residential IP addresses in public databases, which lets websites determine a device’s internet provider, network and location. Most online services recognize residential IP addresses as real people, as opposed to those who use datacenter IP addresses.

Unlike regular residential proxies, which simply hide your real IP behind another IP, rotating residential proxies, also known as backconnect proxies, conceal you behind a pool of proxies. These proxies switch between themselves with every session or at regular intervals.

Still have questions about what residential proxies are? Check out our blogpost here.

When you incorporate our proxies with your crawler or any software, all your traffic is routed through a residential IP pool.



Smartproxy network explanation

You can:

1) Route your traffic through a specific location (country or city) or let it rotate randomly.

2) Choose if you need to get a new IP with each new request or use a sticky session to keep the same IP for a longer period.

Still not sure how to use our residential proxies? Find detailed instructions here..

Have questions? Don’t hesitate to ask us at [email protected]

Not using Smartproxy yet? Get your account here

How Do Shared Datacenter Proxies Work?

A shared datacenter proxy uses an IP address provided by a datacenter instead of a physical device (physical devices are used for residential proxies).

Here at Smartproxy we have a pool of 40K+ IPs with unlimited connections and advanced proxy rotation. Our proxy datacenters are located in the US and EU, close to major targets such as Google and Amazon. Also, there are hundreds of subnets, so you can forget about being blocked or cloaked.







Datacenter proxies are fast and easy to integrate into any browser and software. Sticky sessions up to 30 minutes are available as well. You can use these datacenter proxies with any application that supports HTTP/HTTPS proxies.

Sounds interesting? Check out our datacenter proxy plans here.

What Are Backonnect Proxies?

A backconnect proxy routes your connection to a random IP address in the proxy pool. Our backconnect proxy rotates to a new IP address for each connection or lets you use unlimited sticky IP sessions for up to 10 minutes for each IP.

The backconnect node lets you easily automate tasks and make many connections in a short amount of time. Our backconnect proxies are also available with location-targeting for IP addresses in a certain country or city.

Read more about Backonnect Proxies here.

Do You Support HTTP/HTTPS and SOCKS Protocols?

Currently, we support only HTTP/S protocols. The HTTPS communication protocol is encrypted using a proprietary algorithm.

Not using Smartproxy yet? Get your account here

What Are Sticky and Rotating Sessions?

With our proxies, you can choose between two kinds of sessions:

Rotating IP sessions. IPs change with each new request. For instance, you open a website with one IP; but when you do any further action, such as reload the website or open a link, your IP will have already changed.

Sticky IP sessions – they keep the same IP for a longer period of time: up to 10 mins for residential IPs and 30 mins for datacenter IPs. The countdown starts with the first request sent. A session gets terminated if no response is received from an IP address or if there’s no activity for 60s for that session. Once a session gets terminated – you will receive a new sticky IP and same rules apply again.

Can I Select Proxies from a Specific Location / Country / City?

You can use country and city level targeting. We are constantly adding more IPs to our network!

Country:

In the dashboard we have endpoints from more than 195+ locations around the world.

City:

Available cities: New York | Los Angeles | Chicago | Houston | Miami | London | Berlin |
Moscow



smartproxy geo-targeting

Residential proxies can be accessed through country-specific or city-specific ports by using your login credentials (username and password) or via whitelisted IPs.

You can also access your proxies through a single backconnect endpoint: gate.smartproxy.com:7000. In this case, you need to pass the country/city parameter alongside your username and password.

Not using Smartproxy yet? Get your account here

How Can I Get Help and Support?

Have questions?

We are here for you.Start chat or email us at [email protected]

What Locations Are Available in Smartproxy?

We support 195+ locations around the world. You can choose any endpoint you desire in the dashboard.

We also offer city-level targeting. The available cities are:

New York | Los Angeles | Chicago | Houston | Miami | London | Berlin | Moscow

Not using Smartproxy yet? Get your account here

What Is Smartproxy?

Smartproxy is a rotating residential proxy network. It enables users to gather any data from the web using a pool of over 10 million proxies. That’s not all: Smartproxy has shared datacenter (DC) proxies too!

Use rotating proxies sessions:

– Rotating IP sessions. IPs are changing with each new request.

– Sticky IP sessions. Keeps your session for a longer period. (DC 30min; Residential- up to 10min)

To learn more about the types of proxies and their differences, read our blog post.

Where Can I Use Your Proxies?

Using millions of Smart Residential IPs, you can do everything from buying tickets to verifying the integrity of Ads to eliminate misleading advertisements, avoid malware and broken links. Our residential proxies have many uses. Here are some of the main ones:




Gain more knowledge and read blogposts:


What Can I Use Your Proxies With?

You can use our proxies with almost any application that supports HTTP/HTTPS Proxies. We support all popular web browsers, social marketing automation and sneaker bots (Jarvee, Follow Liker, Another Nike, Supreme, BNB, Nike Slayer, Easy Cop, AIO, and others). Smartproxy residential-level IP addresses work great with all search engines and ScrapeBox.

You can find the integration guides here.

How Do Residential Proxies Work?

A residential proxy is an intermediary between somebody’s personal computer and the Internet. It uses an IP address provided by an Internet Service Provider (ISP), not a datacenter. Each residential proxy address has a physical location.





A residential IP address is an IP address tied to a physical device, for example, a mobile phone or desktop computer. Their real owners, Internet service providers, register residential IP addresses in public databases, which lets websites determine a device’s internet provider, network and location. Most online services recognize residential IP addresses as real people, as opposed to those who use datacenter IP addresses.

Unlike regular residential proxies, which simply hide your real IP behind another IP, rotating residential proxies, also known as backconnect proxies, conceal you behind a pool of proxies. These proxies switch between themselves with every session or at regular intervals.

Still have questions about what residential proxies are? Check out our blogpost here.

When you incorporate our proxies with your crawler or any software, all your traffic is routed through a residential IP pool.



Smartproxy network explanation

You can:

1) Route your traffic through a specific location (country or city) or let it rotate randomly.

2) Choose if you need to get a new IP with each new request or use a sticky session to keep the same IP for a longer period.

Still not sure how to use our residential proxies? Find detailed instructions here..

Have questions? Don’t hesitate to ask us at [email protected]

Not using Smartproxy yet? Get your account here

How Do Shared Datacenter Proxies Work?

A shared datacenter proxy uses an IP address provided by a datacenter instead of a physical device (physical devices are used for residential proxies).

Here at Smartproxy we have a pool of 40K+ IPs with unlimited connections and advanced proxy rotation. Our proxy datacenters are located in the US and EU, close to major targets such as Google and Amazon. Also, there are hundreds of subnets, so you can forget about being blocked or cloaked.







Datacenter proxies are fast and easy to integrate into any browser and software. Sticky sessions up to 30 minutes are available as well. You can use these datacenter proxies with any application that supports HTTP/HTTPS proxies.

Sounds interesting? Check out our datacenter proxy plans here.

What Are Backonnect Proxies?

A backconnect proxy routes your connection to a random IP address in the proxy pool. Our backconnect proxy rotates to a new IP address for each connection or lets you use unlimited sticky IP sessions for up to 10 minutes for each IP.

The backconnect node lets you easily automate tasks and make many connections in a short amount of time. Our backconnect proxies are also available with location-targeting for IP addresses in a certain country or city.

Read more about Backonnect Proxies here.

Do You Support HTTP/HTTPS and SOCKS Protocols?

Currently, we support only HTTP/S protocols. The HTTPS communication protocol is encrypted using a proprietary algorithm.

Not using Smartproxy yet? Get your account here

What Are Sticky and Rotating Sessions?

With our proxies, you can choose between two kinds of sessions:

Rotating IP sessions. IPs change with each new request. For instance, you open a website with one IP; but when you do any further action, such as reload the website or open a link, your IP will have already changed.

Sticky IP sessions – they keep the same IP for a longer period of time: up to 10 mins for residential IPs and 30 mins for datacenter IPs. The countdown starts with the first request sent. A session gets terminated if no response is received from an IP address or if there’s no activity for 60s for that session. Once a session gets terminated – you will receive a new sticky IP and same rules apply again.

Can I Select Proxies from a Specific Location / Country / City?

You can use country and city level targeting. We are constantly adding more IPs to our network!

Country:

In the dashboard we have endpoints from more than 195+ locations around the world.

City:

Available cities: New York | Los Angeles | Chicago | Houston | Miami | London | Berlin |
Moscow



smartproxy geo-targeting

Residential proxies can be accessed through country-specific or city-specific ports by using your login credentials (username and password) or via whitelisted IPs.

You can also access your proxies through a single backconnect endpoint: gate.smartproxy.com:7000. In this case, you need to pass the country/city parameter alongside your username and password.

Not using Smartproxy yet? Get your account here

How Can I Get Help and Support?

Have questions?

We are here for you.Start chat or email us at [email protected]

What Locations Are Available in Smartproxy?

We support 195+ locations around the world. You can choose any endpoint you desire in the dashboard.

We also offer city-level targeting. The available cities are:

New York | Los Angeles | Chicago | Houston | Miami | London | Berlin | Moscow

Not using Smartproxy yet? Get your account here