Frequently asked questions

What is Smartproxy?

Smartproxy is a rotating residential proxy network which enables users to gather any data from the web using a pool of over 10 million proxies.

We provide rotating proxies which are changing with each new request or sticky IP sessions to keep your session for a longer period (10 minutes). How does it work? Check here

Not using Smartproxy yet? Get your account here

FYI:
1. Want to understand what does‘monthly commitment’ mean? Find out here
2. Want to know more about possible integrations? Read more here
3. Curious what will you find in the dashboard? Check here
4. Can you change your plan at any time? Yes, more info here

Where can I use your proxies?

You can use our proxies with almost any application that supports HTTP/HTTPS Proxies. Smartproxy residential-level IP address works great with all search engines and ScrapeBox. Use it for:

Multiple accounts

Product releases

Market research

Moreover, it is good from buying tickets to verify Ad integrity using millions of Smart Residential IPs, so you can eliminate misleading advertisements, avoid malware and broken links.

Smartproxy will also work great with:

• Tickets
• Pinterest
• Tinder
• Pokemon GO

• Ad verification
• Retail intelligence
• Brand protection
• SEO

We support all popular web browsers, social marketing automation and sneaker bots (Jarvee, Follow Liker, Another Nike, Supreme, BNB, Nike Slayer, Easy Cop, AIO and others). You can find the integration guides here.

FYI:
1. Not sure where can you use these proxies? Check here
2. Want to know more about possible integrations? Read more here
3. Want to understand what ‘monthly commitment’ means? Find out here

How do residential proxies work?

Smartproxy is residential rotating proxy service. Want to know more what is residential proxies? Check our blogpost HERE.

As you incorporate our proxies with your crawler or any software, all your traffic is being routed through residential IPs pool.

You can:

1) route your traffic through a specific location (country or city) or let it rotate randomly.

2) choose if you need to get new IP with each new request or use a sticky session to keep the same IP for a longer period.

Still not sure how to use it? Check detailed instructions HERE.

Have questions? Don’t hesitate to ask us [email protected]

Not using Smartproxy yet? Get your account  here

FYI:
1. Curious what protocols are supported? Check here
2. How secure is Smartproxy network? Find out here
3. Interested what pricing plans are available? Click here
4. Need specific locaiton? Find more info here

How do you track usage?

Traffic is the sum of the incoming request size and outgoing content size (request headers + request data + response headers + response data).

You can track your traffic in the dashboard.

 

Not using Smartproxy yet? Get your account here

FAQ:
1. Curious where will you see your stats? Check here
2. Want to understand what ‘monthly commitment’ means? Find out here
3. Want to know more about possible integrations? Read more here

What do I do once I use all my traffic?

Once your usage reaches your plan limits, you will need to add additional credits (GB) or upgrade plan to keep using our service. You can track your traffic in dashboard.

You can add extra GB or upgrade plan in dashboard.  If no action is taken, your account will be suspended until the next period.

FYI:
1. Made a payment but account was not activated? Check here
2. Want to know upgrade your plan? Read more here
3. Need unlimited traffic? Find out here

How secure is Smartproxy network?

We secure and encrypt all traffic at the IP level. Traffic to target websites originates at residential IPs that are not associated with your user account. Want to know how to protect your brand by using proxies? Read here

Not using Smartproxy yet? Get your account here

FYI:
1. Not sure show does Smartproxy work? Find out here
2. Want to know more about integrations available? Check here
3. Need to configure proxies on browser? Read more here

What locations are available in Smartproxy?

You can use country and city level targeting. We are constantly adding more IPs to our network!

Country: In the dashboard we have endpoints from more than 195+ countries around the world.

City: at the moment you can target: New York | Los Angeles | Chicago | Houston | Miami | London | Berlin | Moscow.

FYI:
1. Curious what else will you find in the dashboard? Check here
2. Want to know how can you start using Smartproxy? Find out here
3. Not sure how will we count your traffic? Read more here

What protocols are supported?

Currently, we support only HTTP/S protocols. This communication protocol is encrypted using a proprietary algorithm.

Not using Smartproxy yet? Get your account here

FYI:
1. Want to know more about integrations available? Check here
2. Not sure where can you use these proxies? Find out here
3. Need to configure proxies on browser? Read more here