FAQ: Using Smartproxy

Find out everything you need to know about using residential proxies with Smartproxy

Can't find an answer? Contact our 24/7 support team at [email protected]

How does the monthly subscription model and auto-payments work? What Is Smartproxy? Where Can I Use Your Proxies? What Can I Use Your Proxies With? How Do Residential Proxies Work? How Secure Is Smartproxy Network? Do you have any blocked sites? What Residential Proxies Pricing Plans Is Smartproxy Offering? What Datacenter Proxies Pricing Plans Is Smartproxy Offering? Can I Change (upgrade/downgrade/renew) My Subscription Plan? What Payment Methods Do You Accept? I Made a Payment But My Account Was Not Activated, What Should I Do? How Can I Update My Payment Details? How Can I Add a Discount Coupon Code? I Want To Test Your Proxies. Do You Offer a Free Trial? I Want My Money Back. Can I Get a Refund? How Can I Cancel My Subscription? How to Become Our Affiliate On Partnerize (Guide) How Do Shared Datacenter Proxies Work? Can I Integrate Smartproxy Residential Proxies With 3rd Party Software, Bots And Automation Tools? How Can I Set Up Proxies On a Browser, Laptop or Mobile Device? How Can I Start Using Smartproxy and Create a Dashboard Account? What Features Will I Find in the Dashboard? Do You Have Dashboard Instructions or Guidance on How to Use Proxies? How Do the Authorization Process and IP Whitelisting Work? Can I Create Subusers? What Are Backonnect Proxies? Do You Support HTTP/HTTPS and SOCKS Protocols? What Are Sticky and Rotating Sessions? Can I Select Proxies from a Specific Location / Country / City? How Can I Get Help and Support? How Does Proxy server (Endpoint) Filtering Work? Which Ports Do I Need to Use? How Can I View My Usage Stats and Track My Used Traffic / GB ? I’ve Used Up All My Traffic. Can I Add Extra Traffic / GB in the Dashboard? What Will Happen with My Unused GB (Traffic)? Can I Report Abuse of Smartproxy Service? What Locations Are Available in Smartproxy?

How Secure Is Smartproxy Network?

We secure and encrypt all traffic at the IP level. Traffic to target websites originates at residential IPs that are not associated with your user account.

Want to know how to protect your brand by using proxies? Read here

Not using Smartproxy yet? Get your account here

Do you have any blocked sites?

Like an A-list player, we set up a block or two when suckers force us to.

1. Fraudulent activities

2. Forbidden targets

3. Premium targets




1. Fraudulent activities

These sites were blocked because fraudulent accounts often target it.

  • seasyvendas.com
  • api.stripe.com
  • paypal.com
  • pagseguro.uol.com.br
  • onevanilla.com
  • couponcabin.com
  • epicgames.com
  • netflix.com
  • minecraft.net
  • adskpak.com
  • hitspro.net
  • native.np.ac.playstation.net
  • auth.api.sonyentertainmentnetwork.com
  • account.sonyentertainmentnetwork.com
  • kayak.com
  • cl5.apple.com
  • cdn.smoot.apple.com
  • idmsa.apple.com
  • gsa.apple.com
  • xp.apple.com
  • appleid.apple.com/
  • apple.com/itunes/
  • api.groupon.com




2. Forbidden targets

We have received notices from the respective target websites that they are receiving high amount of traffic originating from our infrastructure. Thus, we have to cease these activities, otherwise we are in potential risk of litigation against these websites.

  • torrentdownloads.me
  • twitch.tv
  • discordapp.com
  • discord.com
  • linkedin.com




3. Premium targets

These are premium target sites. We can unblock them only after we know more about what you do. Please contact our support in order to find out more.

  • google.com
  • play.google.com

Can I Integrate Smartproxy Residential Proxies With 3rd Party Software, Bots And Automation Tools?

Of course you can. You can integrate Smartproxy proxies with all major automation bots. If your software runs on a dedicated server or your local machine, simply add the machine’s IP to your list of whitelisted IPs.


How Can I Set Up Proxies On a Browser, Laptop or Mobile Device?

Don’t know how to set up proxies on your browser, laptop or mobile device? No problem! Check out our configuration guides here:

How Can I Start Using Smartproxy and Create a Dashboard Account?

To start using Smartproxy, you need to create a dashboard account. You can do it by selecting the button below:



Once you have an account, choose residetial plan or datacenter plan that fits your needs the best and get started. Try our residential proxies with a 3-day money back guarantee!

If you have any questions, please chat with us for more details.

What Features Will I Find in the Dashboard?

Once you have registered to our system and the payment is completed, you will get access to the Smartproxy dashboard.


You will be able to:

Not using Smartproxy yet? Get your account here

Do You Have Dashboard Instructions or Guidance on How to Use Proxies?



Sure we do! Find detailed instructions here:

How Do the Authorization Process and IP Whitelisting Work?


Smartproxy residential proxies can be accessed via two different types of authorization:

1. Standard username:password authentication

2. Using the IP-based whitelisting feature in the dashboard

IP whitelisting allows you to create lists of trusted IP addresses that won’t require user:pass authorization.

Can I Create Subusers?

Sure you can! Once you have a subscription plan, go to the Subusers tab in the dashboard and create a subuser. Set limits, follow traffic dedicated to different tasks, locations, or similar.




How Does Proxy server (Endpoint) Filtering Work? Which Ports Do I Need to Use?

Using Smartproxy is fairly simple: in the dashboard you will be able to select the kind of port you want – rotating or sticky – and whether you want a random IP (any country) or target specific country/city. The system will generate a relevant proxy server (endpoint) in the domain:port format.

See the example below with a random rotating port specified. Note that the example uses a whitelisted IP instead of the standard username:password authorization.

NOTE:

  • Proxy server (endpoint) – the address you must use to connect to the selected proxy pool.

  • Port – add the port number to your endpoint to connect to the proxy server.

  • Port range – use any port(s) in this range to connect to the endpoint.





If you choose If you choose residential or datacenter proxy server list

Create a filter for proxy server and ports according to your needs.

smartproxy-proxy server


If you choose ‘Curl test example’

Once you select the parameters, you will get the shell example – proxy server (endpoint) and port information that fits your needs.

smartproxy-curl test sample

1. Choose your authentication option:

  • Whitelisted IP – If you choose this authorization method, you won’t need to use your credentials – whitelisted IP addresses do not require the user:pass authorization (only for residential IPs). Whitelist several IPs to create a list of trusted IPs. You can whitelist your IP in the Whitelisted IPs tab on the left.

  • User:Pass – If you choose this authorization method, you will need to insert your credentials in the Username and Password fields in the Ports section below to get the full shell example. Authenticate with your dashboard login or subuser credentials.

2. Choose parameters:

  • Proxy location: random – use a random IP from the whole pool. Specific location – use IPs only from a specific location. You can target IP addresses at the country or city level.

  • Session type: rotating – assigns a new IP for each request. Sticky – assigns an IP for a longer period (residential up to 10 min; datacenter – 30min). The session will be terminated: after 60s of inactivity; if the IP address does not respond. If your session is terminated, you will receive a new sticky IP with the same rules applied.

3. Enter Your target




How Can I View My Usage Stats and Track My Used Traffic / GB ?

Traffic is the sum of incoming request size and outgoing content size (request headers + request data + response headers + response data).

You can track your traffic in the dashboard.

Not using Smartproxy yet? Get your account here

I’ve Used Up All My Traffic. Can I Add Extra Traffic / GB in the Dashboard?

Once your usage reaches plan limits, you will need to purchase additional traffic (GB) or upgrade your plan to keep using our service.

You can add extra GB or upgrade your plan in the dashboard. Extra traffic is added to your current subscription. It does not extend the subscription period.

If no action is taken, your account will be suspended until the next period.

Not using Smartproxy yet? Get your account here

What Will Happen with My Unused GB (Traffic)?

– If you don’t change your subscription plan, all unused GB (traffic) will be reset to 0 (zero) GB every month (at the beginning of the new billing cycle).

– If you upgrade your plan, your traffic will be transferred to the new subscription period.

– If you downgrade your plan, unused GB will be lost.

– If you cancel your monthly subscription and purchase a new plan while your proxies from the last subscription period are still active, your unused GB will be transferred to the new subscription period.

– If you cancel your subscription and do not purchase a new plan while your proxies from the last subscription period are still active, your unused GB will be lost .

Unused GB (Traffic) handling with smartproxy

Can I transfer my unused GB to the next billing cycle (subscription period)?

You can transfer all unused traffic to the next subscription period when you renew your plan or upgrade to a bigger one. You must upgrade your plan before your current subscription period ends. This also works when your cancelled subscription is still active. See the examples below for more info.

Example:

Lets say your subscription is active until May 1. Even if you cancel your subscription, your remaining traffic is yours to keep until May 1.

If you want to transfer unused GBs to the next subscription period: upgrade to a new plan before May 1 – all unused traffic will be added to the new plan. This works even if you have canceled your current subscription and ordered a new plan before May 1 – all unused GB will still be added to the new plan.

If you cancel your subscription and do not renew your subscription before May 1, your GB will be lost after the last subscription period ends.

Can I Report Abuse of Smartproxy Service?

If you suspected abuse of Smartproxy service, please get in touch with support team via chat or email us at [email protected].

Please provide us with the information below:

Contact information:

1. Your full name*

2. Your email*

3. Organization

Suspected abuse description:

1. Date*

2. Suspected abuse description*

Provided data is processed for purposes of administering your report. For further details refer to our Privacy Policy.

* Mandatory

How Secure Is Smartproxy Network?

We secure and encrypt all traffic at the IP level. Traffic to target websites originates at residential IPs that are not associated with your user account.

Want to know how to protect your brand by using proxies? Read here

Not using Smartproxy yet? Get your account here

Do you have any blocked sites?

Like an A-list player, we set up a block or two when suckers force us to.

1. Fraudulent activities

2. Forbidden targets

3. Premium targets




1. Fraudulent activities

These sites were blocked because fraudulent accounts often target it.

  • seasyvendas.com
  • api.stripe.com
  • paypal.com
  • pagseguro.uol.com.br
  • onevanilla.com
  • couponcabin.com
  • epicgames.com
  • netflix.com
  • minecraft.net
  • adskpak.com
  • hitspro.net
  • native.np.ac.playstation.net
  • auth.api.sonyentertainmentnetwork.com
  • account.sonyentertainmentnetwork.com
  • kayak.com
  • cl5.apple.com
  • cdn.smoot.apple.com
  • idmsa.apple.com
  • gsa.apple.com
  • xp.apple.com
  • appleid.apple.com/
  • apple.com/itunes/
  • api.groupon.com




2. Forbidden targets

We have received notices from the respective target websites that they are receiving high amount of traffic originating from our infrastructure. Thus, we have to cease these activities, otherwise we are in potential risk of litigation against these websites.

  • torrentdownloads.me
  • twitch.tv
  • discordapp.com
  • discord.com
  • linkedin.com




3. Premium targets

These are premium target sites. We can unblock them only after we know more about what you do. Please contact our support in order to find out more.

  • google.com
  • play.google.com
Can I Integrate Smartproxy Residential Proxies With 3rd Party Software, Bots And Automation Tools?

Of course you can. You can integrate Smartproxy proxies with all major automation bots. If your software runs on a dedicated server or your local machine, simply add the machine’s IP to your list of whitelisted IPs.


How Can I Set Up Proxies On a Browser, Laptop or Mobile Device?

Don’t know how to set up proxies on your browser, laptop or mobile device? No problem! Check out our configuration guides here:

How Can I Start Using Smartproxy and Create a Dashboard Account?

To start using Smartproxy, you need to create a dashboard account. You can do it by selecting the button below:



Once you have an account, choose residetial plan or datacenter plan that fits your needs the best and get started. Try our residential proxies with a 3-day money back guarantee!

If you have any questions, please chat with us for more details.

What Features Will I Find in the Dashboard?

Once you have registered to our system and the payment is completed, you will get access to the Smartproxy dashboard.


You will be able to:

Not using Smartproxy yet? Get your account here

Do You Have Dashboard Instructions or Guidance on How to Use Proxies?



Sure we do! Find detailed instructions here:

How Do the Authorization Process and IP Whitelisting Work?


Smartproxy residential proxies can be accessed via two different types of authorization:

1. Standard username:password authentication

2. Using the IP-based whitelisting feature in the dashboard

IP whitelisting allows you to create lists of trusted IP addresses that won’t require user:pass authorization.

Can I Create Subusers?

Sure you can! Once you have a subscription plan, go to the Subusers tab in the dashboard and create a subuser. Set limits, follow traffic dedicated to different tasks, locations, or similar.




How Does Proxy server (Endpoint) Filtering Work? Which Ports Do I Need to Use?

Using Smartproxy is fairly simple: in the dashboard you will be able to select the kind of port you want – rotating or sticky – and whether you want a random IP (any country) or target specific country/city. The system will generate a relevant proxy server (endpoint) in the domain:port format.

See the example below with a random rotating port specified. Note that the example uses a whitelisted IP instead of the standard username:password authorization.

NOTE:

  • Proxy server (endpoint) – the address you must use to connect to the selected proxy pool.

  • Port – add the port number to your endpoint to connect to the proxy server.

  • Port range – use any port(s) in this range to connect to the endpoint.





If you choose If you choose residential or datacenter proxy server list

Create a filter for proxy server and ports according to your needs.

smartproxy-proxy server


If you choose ‘Curl test example’

Once you select the parameters, you will get the shell example – proxy server (endpoint) and port information that fits your needs.

smartproxy-curl test sample

1. Choose your authentication option:

  • Whitelisted IP – If you choose this authorization method, you won’t need to use your credentials – whitelisted IP addresses do not require the user:pass authorization (only for residential IPs). Whitelist several IPs to create a list of trusted IPs. You can whitelist your IP in the Whitelisted IPs tab on the left.

  • User:Pass – If you choose this authorization method, you will need to insert your credentials in the Username and Password fields in the Ports section below to get the full shell example. Authenticate with your dashboard login or subuser credentials.

2. Choose parameters:

  • Proxy location: random – use a random IP from the whole pool. Specific location – use IPs only from a specific location. You can target IP addresses at the country or city level.

  • Session type: rotating – assigns a new IP for each request. Sticky – assigns an IP for a longer period (residential up to 10 min; datacenter – 30min). The session will be terminated: after 60s of inactivity; if the IP address does not respond. If your session is terminated, you will receive a new sticky IP with the same rules applied.

3. Enter Your target




How Can I View My Usage Stats and Track My Used Traffic / GB ?

Traffic is the sum of incoming request size and outgoing content size (request headers + request data + response headers + response data).

You can track your traffic in the dashboard.

Not using Smartproxy yet? Get your account here

I’ve Used Up All My Traffic. Can I Add Extra Traffic / GB in the Dashboard?

Once your usage reaches plan limits, you will need to purchase additional traffic (GB) or upgrade your plan to keep using our service.

You can add extra GB or upgrade your plan in the dashboard. Extra traffic is added to your current subscription. It does not extend the subscription period.

If no action is taken, your account will be suspended until the next period.

Not using Smartproxy yet? Get your account here

What Will Happen with My Unused GB (Traffic)?

– If you don’t change your subscription plan, all unused GB (traffic) will be reset to 0 (zero) GB every month (at the beginning of the new billing cycle).

– If you upgrade your plan, your traffic will be transferred to the new subscription period.

– If you downgrade your plan, unused GB will be lost.

– If you cancel your monthly subscription and purchase a new plan while your proxies from the last subscription period are still active, your unused GB will be transferred to the new subscription period.

– If you cancel your subscription and do not purchase a new plan while your proxies from the last subscription period are still active, your unused GB will be lost .

Unused GB (Traffic) handling with smartproxy

Can I transfer my unused GB to the next billing cycle (subscription period)?

You can transfer all unused traffic to the next subscription period when you renew your plan or upgrade to a bigger one. You must upgrade your plan before your current subscription period ends. This also works when your cancelled subscription is still active. See the examples below for more info.

Example:

Lets say your subscription is active until May 1. Even if you cancel your subscription, your remaining traffic is yours to keep until May 1.

If you want to transfer unused GBs to the next subscription period: upgrade to a new plan before May 1 – all unused traffic will be added to the new plan. This works even if you have canceled your current subscription and ordered a new plan before May 1 – all unused GB will still be added to the new plan.

If you cancel your subscription and do not renew your subscription before May 1, your GB will be lost after the last subscription period ends.

Can I Report Abuse of Smartproxy Service?

If you suspected abuse of Smartproxy service, please get in touch with support team via chat or email us at [email protected].

Please provide us with the information below:

Contact information:

1. Your full name*

2. Your email*

3. Organization

Suspected abuse description:

1. Date*

2. Suspected abuse description*

Provided data is processed for purposes of administering your report. For further details refer to our Privacy Policy.

* Mandatory