Using Smartproxy FAQ

Find out everything you need to know about using proxies with Smartproxy

Can't find an answer? Contact our 24/7 support team at [email protected]

What Is Smartproxy? Where Can I Use Your Proxies? How Do Residential Proxies Work? How Secure Is Smartproxy Network? How does the monthly subscription model and auto-payments work? What Residential Proxies Pricing Plans Is Smartproxy Offering? What Datacenter Proxies Pricing Plans Is Smartproxy Offering? Can I Upgrade Or Downgrade My Subscription Plan? What Payment Methods Do You Accept? I Made a Payment But My Account Was Not Activated, What Should I Do? How Can I Update My Payment Details? How Can I Add a Discount Coupon Code? I Want To Test Your Proxies. Do You Offer a Free Trial? I Want My Money Back. Can I Get a Refund? How Can I Cancel My Subscription? How Do Shared Datacenter Proxies Work? Can I Integrate Smartproxy Residential Proxies With a 3rd Party Software, Bots And Automation Tools? How Can I Set Up Proxies On a Browser Or Laptop / Mobile Device? How Can I Create a Dashboard Account? What Features Will I Find In The Dashboard? Do You Have Dashboard Instructions Or Guidance On How To Use Proxies? How Does Authorization Process And IP Whitelisting Work? Can I Create Subusers? What Are Backonnect Proxies? Do You Support HTTP/HTTPS or SOCKS Protocols? What Are Sticky And Rotating Sessions? Can I Select a Proxies from a Specific Location / Country / City ? How Can I Get Help And Support? How Does Endpoint Filtering Work? Which Ports Do I Need to Use? How Can I View My Usage Stats And Track My Used Traffic / GB? I Used Up All My Traffic. Can I Add Extra Traffic / GB In The Dashboard? What Will Happen With Unused GB (traffic)? What locations are available in Smartproxy?

How Secure Is Smartproxy Network?



We secure and encrypt all traffic at the IP level. Traffic to target websites originates at residential IPs that are not associated with your user account.


Want to know how to protect your brand by using proxies? Read here




Brand protection with a proxy network




Not using Smartproxy yet? Get your account here





Related questions:

  1. Not sure show does Smartproxy work? Find out here
  2. Do you want to learn how to configure proxies on devices or browsers? Find configurations HERE
  3. Want to understand what ‘monthly commitment’ means? Find out HERE

Can I Integrate Smartproxy Residential Proxies With a 3rd Party Software, Bots And Automation Tools?



Smartproxy configuration iphonev
Of course, you can. Smartproxy proxies can be integrated with all major automation bots. If your software runs on a dedicated server or on your local machine, simply add the machine IP to your whitelisted IP list.


How Can I Set Up Proxies On a Browser Or Laptop / Mobile Device?


smartproxy on different devices


Don’t know how to set up proxies on your browser, laptop or mobile device? No problem! Check configuration guides here:

How Can I Create a Dashboard Account?


smartproxy dashboard filtering


To start using Smartproxy you need to create a dashboard account. Try our residential proxies with a 3-day money back guarantee!




Once you have an account choose the plan that fits your needs the best and get started!

If you have questions please contact us for more details.




Related questions:

  1. Want to know more about possible integrations? Find integrations HERE
  2. Do you want to learn how to configure proxies on devices or browsers? Find configurations HERE
  3. Want to understand what ‘monthly commitment’ means? Find out HERE

What Features Will I Find In The Dashboard?



Once you have registered to our system and payment is completed, you will get access to the Smartproxy control dashboard.

smartproxy dash menu


You will be able to:




Not using Smartproxy yet? Get your account here





Related questions:

  1. Want to know how we track usage? Check HERE
  2. Do you want to learn how to configure proxies on devices or browsers? Find configurations HERE
  3. Want to understand what ‘monthly commitment’ means? Find out HERE

Do You Have Dashboard Instructions Or Guidance On How To Use Proxies?



Sure we have! See detailed instructions here:

How Does Authorization Process And IP Whitelisting Work?



Smartproxy residential proxies can be accessed via two different types of authorization:

1. standard username:password authentication

2. using IP-based whitelisting feature in the dashboard.

IP whitelisting allows you to create lists of trusted IP addresses that won’t require user:pass authorization.

Can I Create Subusers?



Sure you can! Once you have a subscription plan in the dashboard, go to subusers tab and create subuser. Set limits, follow up traffic dedicated for different tasks, locations or similar.







smartproxy subusers


How Does Endpoint Filtering Work? Which Ports Do I Need to Use?



Using smartproxy is fairly simple – in the dashboard you will be able to select which port you want: rotating or sticky (currently provides IP up to 10min) and whether you want a random IP (any country) or target specific country/city. System will generate relevant endpoint in domain:port format.

See example below with random rotating port specified (in the example whitelisted IP is used instead of standard username:password authorization)




  • If you choose ‘Curl test example’



    Once you select the parameters, you will get the shell example – endpoint and port example information that fits your needs.



  • endpoint filtering
    1. Authentication option:

    • WHITELISTED IP – If you choose this authorization method, you won’t need to use your credentials – whitelisted IP addresses do not require the user:pass authorization. Whitelist several IPs to create a list of trusted IPs. You can whitelist your IP in the Whitelisted IPs tab on the left.
    • USER:PASS – If you choose this authorization method you can insert your credentials in the username and password fields in the ”Ports” section below to get the full shell example. Authenticate with your dashboard login or subuser credentials. Use subusers to track traffic usage of different tasks or locations.
    2. Choose parameters:



    Proxy location:

    1. RANDOM – use a random IP from the whole pool.
    2. SPECIFIC LOCATION – use IPs only from a specific location. You can target IP addresses at the country or city level.

    Session type:

    1. ROTATING – assigns a new IP for each request.
    2. STICKY – assigns an IP for a longer period (default session time – 10 min). The session will be terminated:
      – after 60s of inactivity;
      – if the IP address does not respond.
      If your session is terminated, you will receive a new sticky IP with the same rules applied.

    3. Enter Your target


  • If you choose to ‘Filter endpoints’


    Filter endpoints and ports that fits your needs.


  • endpoint filtering


    NOTE:

    • ENDPOINT – this is the address you must use to connect to the selected proxy pool.
    • PORT – add the port number to your endpoint to connect to the proxy server.
    • PORT RANGE – use any port(s) in this range to connect to the endpoint.

    How Can I View My Usage Stats And Track My Used Traffic / GB?



    Traffic is the sum of the incoming request size and outgoing content size (request headers + request data + response headers + response data).

    You can track your traffic in the dashboard.
    Smartproxy dashboard window

    Not using Smartproxy yet? Get your account here

    I Used Up All My Traffic. Can I Add Extra Traffic / GB In The Dashboard?



    Once your usage reaches your plan limits to keep using our service you can purchase additional traffic (GB) or upgrade plan.

    You can add extra GB or upgrade plan in the dashboard. Extra traffic is added to your current subscription. It does not extend the subscription period.

    If no action is taken, your account will be suspended until the next period.

    Not using Smartproxy yet? Get your account here





    Related questions:

    1. Made a payment but account was not activated? Check here
    2. Want to know upgrade your plan? Read more here
    3. Need unlimited traffic? Find out here

    What Will Happen With Unused GB (traffic)?


  • In case you don’t change your subscription plan, all unused GB (traffic) will be reset to 0GB every month (at the beginning of the new billing cycle).
  • If you upgrade your plan your GB will be transferred.
  • If you downgrade your plan your GB will be reset to 0GB.
  • If you cancel your subscription and do not renew your subscription your GB will be lost after the period ends.



  • Can I transfer my unused GB to the next billing cycle?

    You can transfer unused traffic to the next subscription period when you upgrade to a new plan. You must upgrade your plan before your current subscription period ends. This also works when your cancelled subscription is still active. See the examples below for more info.

    Example:

    Lets say your subscription is active until May 1. Even if you cancel your subscription, your remaining traffic is yours to keep until May 1.

    If you want to transfer unused GBs to the next subscription period: upgrade to a new plan before May 1 – unused GB will be added to the new plan. This works even if you have canceled your current subscription and order a new plan before May 1 – all unused GB will still be added to the new plan.

    If you cancel your subscription and do not renew your subscription before May 1, your GB will be lost after the period ends.

    How Secure Is Smartproxy Network?



    We secure and encrypt all traffic at the IP level. Traffic to target websites originates at residential IPs that are not associated with your user account.


    Want to know how to protect your brand by using proxies? Read here




    Brand protection with a proxy network




    Not using Smartproxy yet? Get your account here





    Related questions:

    1. Not sure show does Smartproxy work? Find out here
    2. Do you want to learn how to configure proxies on devices or browsers? Find configurations HERE
    3. Want to understand what ‘monthly commitment’ means? Find out HERE
    Can I Integrate Smartproxy Residential Proxies With a 3rd Party Software, Bots And Automation Tools?



    Smartproxy configuration iphonev
    Of course, you can. Smartproxy proxies can be integrated with all major automation bots. If your software runs on a dedicated server or on your local machine, simply add the machine IP to your whitelisted IP list.


    How Can I Set Up Proxies On a Browser Or Laptop / Mobile Device?


    smartproxy on different devices


    Don’t know how to set up proxies on your browser, laptop or mobile device? No problem! Check configuration guides here:

    How Can I Create a Dashboard Account?


    smartproxy dashboard filtering


    To start using Smartproxy you need to create a dashboard account. Try our residential proxies with a 3-day money back guarantee!




    Once you have an account choose the plan that fits your needs the best and get started!

    If you have questions please contact us for more details.




    Related questions:

    1. Want to know more about possible integrations? Find integrations HERE
    2. Do you want to learn how to configure proxies on devices or browsers? Find configurations HERE
    3. Want to understand what ‘monthly commitment’ means? Find out HERE
    What Features Will I Find In The Dashboard?



    Once you have registered to our system and payment is completed, you will get access to the Smartproxy control dashboard.

    smartproxy dash menu


    You will be able to:




    Not using Smartproxy yet? Get your account here





    Related questions:

    1. Want to know how we track usage? Check HERE
    2. Do you want to learn how to configure proxies on devices or browsers? Find configurations HERE
    3. Want to understand what ‘monthly commitment’ means? Find out HERE
    Do You Have Dashboard Instructions Or Guidance On How To Use Proxies?



    Sure we have! See detailed instructions here:

    How Does Authorization Process And IP Whitelisting Work?



    Smartproxy residential proxies can be accessed via two different types of authorization:

    1. standard username:password authentication

    2. using IP-based whitelisting feature in the dashboard.

    IP whitelisting allows you to create lists of trusted IP addresses that won’t require user:pass authorization.

    Can I Create Subusers?



    Sure you can! Once you have a subscription plan in the dashboard, go to subusers tab and create subuser. Set limits, follow up traffic dedicated for different tasks, locations or similar.







    smartproxy subusers


    How Does Endpoint Filtering Work? Which Ports Do I Need to Use?



    Using smartproxy is fairly simple – in the dashboard you will be able to select which port you want: rotating or sticky (currently provides IP up to 10min) and whether you want a random IP (any country) or target specific country/city. System will generate relevant endpoint in domain:port format.

    See example below with random rotating port specified (in the example whitelisted IP is used instead of standard username:password authorization)




  • If you choose ‘Curl test example’



    Once you select the parameters, you will get the shell example – endpoint and port example information that fits your needs.



  • endpoint filtering
    1. Authentication option:

    • WHITELISTED IP – If you choose this authorization method, you won’t need to use your credentials – whitelisted IP addresses do not require the user:pass authorization. Whitelist several IPs to create a list of trusted IPs. You can whitelist your IP in the Whitelisted IPs tab on the left.
    • USER:PASS – If you choose this authorization method you can insert your credentials in the username and password fields in the ”Ports” section below to get the full shell example. Authenticate with your dashboard login or subuser credentials. Use subusers to track traffic usage of different tasks or locations.
    2. Choose parameters:



    Proxy location:

    1. RANDOM – use a random IP from the whole pool.
    2. SPECIFIC LOCATION – use IPs only from a specific location. You can target IP addresses at the country or city level.

    Session type:

    1. ROTATING – assigns a new IP for each request.
    2. STICKY – assigns an IP for a longer period (default session time – 10 min). The session will be terminated:
      – after 60s of inactivity;
      – if the IP address does not respond.
      If your session is terminated, you will receive a new sticky IP with the same rules applied.

    3. Enter Your target


  • If you choose to ‘Filter endpoints’


    Filter endpoints and ports that fits your needs.


  • endpoint filtering


    NOTE:

    • ENDPOINT – this is the address you must use to connect to the selected proxy pool.
    • PORT – add the port number to your endpoint to connect to the proxy server.
    • PORT RANGE – use any port(s) in this range to connect to the endpoint.
    How Can I View My Usage Stats And Track My Used Traffic / GB?



    Traffic is the sum of the incoming request size and outgoing content size (request headers + request data + response headers + response data).

    You can track your traffic in the dashboard.
    Smartproxy dashboard window

    Not using Smartproxy yet? Get your account here

    I Used Up All My Traffic. Can I Add Extra Traffic / GB In The Dashboard?



    Once your usage reaches your plan limits to keep using our service you can purchase additional traffic (GB) or upgrade plan.

    You can add extra GB or upgrade plan in the dashboard. Extra traffic is added to your current subscription. It does not extend the subscription period.

    If no action is taken, your account will be suspended until the next period.

    Not using Smartproxy yet? Get your account here





    Related questions:

    1. Made a payment but account was not activated? Check here
    2. Want to know upgrade your plan? Read more here
    3. Need unlimited traffic? Find out here
    What Will Happen With Unused GB (traffic)?


  • In case you don’t change your subscription plan, all unused GB (traffic) will be reset to 0GB every month (at the beginning of the new billing cycle).
  • If you upgrade your plan your GB will be transferred.
  • If you downgrade your plan your GB will be reset to 0GB.
  • If you cancel your subscription and do not renew your subscription your GB will be lost after the period ends.



  • Can I transfer my unused GB to the next billing cycle?

    You can transfer unused traffic to the next subscription period when you upgrade to a new plan. You must upgrade your plan before your current subscription period ends. This also works when your cancelled subscription is still active. See the examples below for more info.

    Example:

    Lets say your subscription is active until May 1. Even if you cancel your subscription, your remaining traffic is yours to keep until May 1.

    If you want to transfer unused GBs to the next subscription period: upgrade to a new plan before May 1 – unused GB will be added to the new plan. This works even if you have canceled your current subscription and order a new plan before May 1 – all unused GB will still be added to the new plan.

    If you cancel your subscription and do not renew your subscription before May 1, your GB will be lost after the period ends.