Smartproxy refund policy
Eligibility for refunds
Are you not satisfied with our product and would like to get your money back? You’re eligible for a refund if you meet the following conditions:
- Purchase method: You have bought the product via our self-service.
- Payment method: Your payment was not made with cryptocurrency.
- Refund window: You requested the refund within 14 days of the first purchase date.
- You haven’t used a 3-day free trial for the purchase.
- You requested a refund for the first purchase within a specific service type, however, not for later payments with that particular type.
- For proxies: You have not used more than 20% of your plan’s data traffic or 1 GB, whichever is reached first.
- For scraping tools: You have not used more than 20% of your plan.
We will not refund you in cases of platform abuse or breach of our Terms and Conditions.
Get in touch with our support team to request a refund. If your request is approved, we’ll initiate a refund to your credit card (or original method of payment, if possible). It shouldn’t take more than 5 business days to reach you.
P.S.: Don’t forget that we offer a 7-day free trial for our scraping APIs (no credit card needed)!
NOTE: Smartproxy reserves the right to modify and update this policy at its sole discretion at any time, for any or no reason, and without notice or liability.