Smartproxy - Best Value Proxy Service Provider 2024

Smartproxy refund policy

  • Smartproxy >
  • FAQ >
  • Billing >
  • Smartproxy refund policy

Eligibility for refunds

Are you not satisfied with our product and would like to get your money back? You’re eligible for a refund if you meet the following conditions:

  1. Purchase method: You have bought the product via our self-service.
  2. Payment method: Your payment was not made with cryptocurrency.
  3. Refund window: You requested the refund within 14 days of the first purchase date.
  4. You haven’t used a free trial for the purchase.
  5. You requested a refund for the first purchase within a specific service type, however, not for later payments with that particular type.
  6. You haven't purchased an Enterprise plan for any product.
  7. Usage:
  • For proxies: You have not used more than 20% of your plan’s data traffic or 1 GB, whichever is reached first.
  • For scraping tools: You have not used more than 20% of your plan.

We will not refund you in cases of platform abuse or breach of our Terms and Conditions.

Payment processing

Get in touch with our support team to request a refund. If your request is approved, we’ll initiate a refund to your credit card (or original method of payment, if possible). It shouldn’t take more than 5 business days to reach you.

Need assistance?

We’re here for you! Contact us at [email protected] or via LiveChat.

P.S.: Don’t forget that we offer a 7-day free trial for our scraping APIs (no credit card needed)!

NOTE: Smartproxy reserves the right to modify and update this policy at its sole discretion at any time, for any or no reason, and without notice or liability.

Get in touch

Follow us

Company

© 2018-2024 smartproxy.com, All Rights Reserved