Smartproxy refund policy
Eligibility for refunds
Are you not satisfied with our product and would like to get your money back? You’re eligible for a refund if you meet the following conditions:
- Purchase method: You have bought the product via our self-service.
- Payment method: Your payment was not made with cryptocurrency.
- Refund window: You requested the refund within 14 days of the original purchase date.
- For proxies: You have not used more than 20% of your plan’s data traffic or 1 GB, whichever is reached first.
- For scraping tools: You have not used more than 20% of your plan.
Please note that we can only refund you once, and only for the first order. That is, if you’ve upgraded/renewed/downgraded your subscription, we’ll reimburse you for the initial amount you paid.
We will not refund you in cases of platform abuse or breach of our Terms and Conditions.
Get in touch with our support team to request a refund. If your request is approved, we’ll initiate a refund to your credit card (or original method of payment, if possible). It shouldn’t take more than 5 business days to reach you.
P.S.: Don’t forget that we offer a one-month free trial for our scraping APIs (no credit card needed)!
NOTE: Smartproxy reserves the right to modify and update this policy at its sole discretion at any time, for any or no reason, and without notice or liability.