You can change your plan in the dashboard.

Plan changes:

1/3. Upgrade – buying a bigger plan while having an active subscription.

(e.g. you have an active Micro plan and buy the Starter plan.)

1. All unused traffic gets transferred to the new subscription period.
2. Additional proxy users get transferred to a new subscription. This applies to the proxy users that you purchased.
3. If you upgrade within the first 14 days of your first billing cycle, the refund policy is no longer valid.

2/3. Renew – buying the same plan again while having an active subscription.

(e.g. you have an active Starter plan and buy a Starter plan again before the end of the current billing cycle.)

1. All unused traffic is lost.
2. Additional proxy users get transferred to a new subscription. This applies to the proxy users that you purchased.
3. If you renew within the first 14 days of your first billing cycle, the refund policy is no longer valid.

3/3. Downgrade – buying a smaller plan while having an active subscription.

(e.g. you have an active Starter plan and buy the Micro plan.)

1. All unused traffic is lost.
2. Additional proxy users get transferred to a new subscription. This applies to the proxy users that you purchased.
3. If you renew within the first 14 days of your first billing cycle, the refund policy is no longer valid.

NOTE: The refund policy is valid only for the first order. If you change your plan, the 14-day money-back option is no longer valid. Read more about our refund policy here. Find out more about transferring unused traffic (GBs) here.

What happens if I use a coupon when registering?

To find out more about how plan changes affect coupons and discounts, see our coupon FAQ page. Not using Smartproxy yet? Get your account here.

If you need any help, reach out to us via LiveChat.