Can I Change (upgrade/downgrade/renew) My Subscription Plan?

Yes, you can change your plan at any time in the dashboard.

Plan changes:

Upgrade – buying a bigger plan while having an active subscription.
(e.g. you have an active Micro plan and buy the Starter plan).

Renew – buying the same plan again while having an active subscription.
(e.g. you have an active Starter plan and buy the Starter plan again)

Downgrade – buying a smaller plan while having an active subscription.
(e.g. you have an active Starter plan and buy the Micro plan)

Possible plan changes

What happens when you change your plan:

Upgrade – you buy a bigger plan while having an active subscription.
(e.g. Micro > Starter)

1. All unused traffic gets transferred to the new subscription period.

2. Additional proxy users get transferred to new subscription. This applies to proxy users that you purchased.

3. The refund policy is no longer valid.

Renew – buying the same plan again while having an active subscription.
(e.g. Starter > Starter)

1. All unused traffic gets transferred to new subscription period.

2. Additional proxy users get transferred to new subscription. This applies to proxy users that you purchased.

3. The refund policy is no longer valid.

Downgrade – buying a smaller plan while having an active subscription.
(e.g. Starter > Micro)

1. All unused traffic is lost.

2. Additional proxy users get transferred to new subscription. This applies to proxy users that you purchased.

3. The refund policy is no longer valid.

NOTE:

The refund policy is valid only for the first order. If you change your plan, the 3-day money back option is no longer valid. Read more about our refund policy here

Find out more about transferring unused traffic (GBs) here.




What will happen to my discount code (coupon) after I change my plan?


coupons handling when changing smartproxy plans

1. Non-recurring discounts apply only for your first subscription month and only for your first plan purchase. If you change your plan or cancel your subscription, the discount will not be applied anymore.

2. Recurring discounts apply month-to-month. If you upgrade or renew your plan, the discount will be transferred to the new subscription. If you downgrade your plan or cancel the subscription, your recurring discount will not be applied anymore.

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