How does the monthly subscription model and auto-payments work?
When purchasing Smartproxy plan you create an auto-renewal monthly subscription. Payments are made on a monthly basis at the beginning of every billing cycle. The billing cycle begins at the date of the first payment.
Your plan will be active for a full calendar month. For example, if you purchase the Regular plan on November 1st, your account will be active until December 1st. You will also be charged for the next month on the same day of the next month.
Auto-payments allows you to easily maintain your subscription. By creating an account and purchasing a auto-renewal monthly based plan you authorize Smartproxy to automatically charge the current monthly subscription fee for the subscription services (including applicable taxes). This automatic charge to your credit card will be made without any additional action by you.
To alert you about automatically renewed subscription we will be send you an email notification shortly before new billing cycle begins.
As each of our plans create a auto-renewal monthly subscription, you are 100% responsible to opt-out of the the monthly subscription before next billing cycle happens.
You may opt-out of the auto-renewal service at any time by logging into your Smartproxy account and following the instructions there.
All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net
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