Can I get a refund?

Smartproxy plans (except micro package) has full 3 days money back guarantee option in case the service does not fit your needs.

You are entitled to a refund only once and only if you have not used more than 5GB of traffic. Once this threshold has been passed, we do not issue refunds.

-The refund policy is only valid for the first orderNOTE: After you upgrade/downgrade your plan, 3-day money back option will not be valid anymore.

-If you have already been refunded, the first time refund policy does not apply to you anymore.

-Refund can be proceeded if you have purchased a plan by PayPal and Credit cards.

Note: All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net

FYI:
1. Want to understand what ‘monthly commitment’ means? Find out here
2. Need a trial? Read more here
3. Thinking about unlimited traffic? Read more here