Frequently asked questions

Find out everything you need to know about using residential proxies with Smartproxy

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Proxy location: country / city Domain:port vs IP:port format Step 1. Proxy authentication: proxy user (user:pass) authorization or IP based whitelisting Step 2. Proxy server: filter right proxy pool Step 2.1. Proxy address: choosing location endpoint Step 2.2. Proxy ports: sticky and rotating sessions Using domain:port format in cURL Single backonnect proxies entry node and cURL examples Public API Configure proxies on a browser (extension), laptop or mobile device Integrate proxies with 3rd party software, bots and automation tools Error codes, warnings. Why proxies might not work or connect Usage statistic and used traffic (GBs) tracking What Is Smartproxy? Where Can I Use Your Proxies? Do you have any blocked sites? Shared residential proxies Shared datacenter proxies Create a dashboard account and start using Smartproxy Smartproxy benefits and features How Secure Is Smartproxy Network? HTTP/HTTPS and SOCKS Protocols Dedicated or static IP lists Help documentation and Support Report abuse of Smartproxy service Monthly subscription model and auto-payments Residential proxies pricing plans Datacenter proxies pricing plans Payment methods we accept Free trial and testing proxies Change (upgrade/downgrade/renew) subscription plan Purchasing extra GB traffic (bandwith) Refer a friend How to Become Our Affiliate On Partnerize (Guide) Using discount coupon code Account was not activated after payment Updating payment details Refund policy Canceling subscription Unused GB (traffic): what will happen

Most popular questions:

Do you have any blocked sites?

Yes, there are blocked sites due to forbidden targets or fraudulent activities. Find blocked sites list here.

Do you have API?

Yes, we have public API. With Smartproxy API you will be able to access proxies and take full control over your account. Find instructions and documentation here.

Will I get dedicated IP list?

We are not selling dedicated or static proxies or IP lists but rather give you access to our entire pool of IPs from all over the globe. We use proxy address (endpoint) instead of IPs for ease of usage as you do not have to change the IPs - they rotate automatically for you. The way this works is that you select the proxy address (endpoint) that can either represent the country or city of your choice and set it up on your application or OS as a regular proxy. Read more on how to set up proxies here.

How does proxy authentication work?

Smartproxy residential proxies can be accessed via two different types of authentication: username:password or whitelist. More details on authentication methods here.

Which ports do I need to use?

In the dashboard (based on your chosen location and session type) you can filter which proxy address and port you need to use. Add the port number and proxy address to connect to the proxy server. Read full article on how to use proxies here.

Do you support SOCKS protocols?

Currently, we support only HTTP/S protocols. The HTTPS communication protocol is encrypted using a proprietary algorithm.

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