Senior Account Manager
At Smartproxy, we’re crazy about big data and all things technology. Driven by the same passion, we create user-friendly solutions to even the most complex data-gathering challenges. Forget about hierarchies – we value fresh ideas and thrive on daily collaboration to bring them into reality. With our strong ownership mindset, we take pride in our work, celebrate our wins, and learn from our failures. Sounds like you? Become a part of a dynamic and innovative team that's shaking things up in the tech industry.
Your responsibilities:
Forging strategic relationships with SMB accounts by engaging and managing key stakeholders.
Understanding business needs, conducting research & transforming knowledge into account strategy.
Holding recurring business reviews to align on account objectives, evaluate key metrics & track progress in account plan execution.
Driving business value by capturing commercial opportunities (upsell, cross-sell, contract renewal) within your basket.
Ensuring a seamless experience for the customer during product adoption and deployment, consulting guidance across our solutions portfolio.
Proactive account activity monitoring and revenue retention management.
Customer advocacy – collaboration with multiple internal stakeholders in order to improve customers’ experience, address issues, red-flags & fuel product development.
Keeping up to date with Salesforce & Analytics data – opportunities, funnel, account movement etc.
Your experience or skills:
At least 1-2 years of experience in account management or similar customer-engagement role with a proven track record of relationship building with top-level executives.
Analytical skills aimed at drawing business & industry insights as well as objective evaluation of self and team processes.
Being a customer advocate – strong internal & external communication and presentation skills.
Track record of problem solving and bias towards action.
Strong sales, negotiation and objection handling skills.
Excellence in written and verbal English communication skills.
Experience with key customer relationship management & e-mailing tools.
Don't hesitate to apply even if you missed some of the criteria.
Salary:
Gross salary 2630 – 3500 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.
Perks & benefits:
Feeling good is your job #1, and we've got your back with plenty of options for taking care of your physical and mental health.
We're all about growth here. Whether it's through online training, onsite courses, international conferences, or working on personal development plans.
From popping champagne over milestones to going on workations, we're always finding new ways to have a blast and make memories as a team.
We'll help you reach new heights with internal career opportunities, knowledge sharing and skill building. Let's soar together!
Get the best of both worlds – work from our well-equipped, cozy office or the comfort of your own home.
Loyalty pays off. Literally, the longer you work with us, the more vacation days you get! Add that sweet extra day to your existing ones.